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Victory Ajumobi

@victoryajumobi

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Customer Success Manager with 4+ years driving adoption, retention, and 95–98% CSAT.

Nigeria

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What I'm looking for

I’m looking for a remote-friendly role where I can drive product adoption, retention, and measurable CSAT through proactive health monitoring, structured onboarding, and data-informed cross-functional collaboration.

I’m a Customer Success Manager with 4+ years of experience building lasting client relationships, driving product adoption, and delivering measurable retention outcomes across SaaS and service-based environments. I consistently achieve 95–98% CSAT in high-volume, remote environments while managing multiple accounts simultaneously and onboarding customers “from day one.”

I work cross-functionally with Sales, Product, and Operations to resolve issues early, monitor health metrics, and proactively flag at-risk accounts before churn. I’m skilled with Zendesk, HubSpot, Salesforce, and Zoho CRM, and I translate customer feedback into structured reporting that supports product stability improvements, smoother user journeys, and stronger renewal performance.

Experience

Work history, roles, and key accomplishments

Customer Success Manager

Clipboard Health

Mar 2024 - May 2026 (2 years 2 months)

Managed a portfolio of U.S.-based customer accounts end-to-end, onboarding new customers and monitoring health metrics to prevent churn. Delivered sustained 95–98% CSAT by collaborating with Product and Operations and maintaining audit-ready Zendesk/Salesforce documentation.

Customer Success Management Account Management Customer Onboarding CSAT Zendesk Salesforce Cross Functional Collaboration

Customer Success Specialist

Blue Dutch Fount Limited

Jan 2023 - Feb 2024 (1 year 1 month)

Owned key client accounts and drove a 15% improvement in retention through proactive engagement and structured follow-ups. Led the customer success and sales team, setting KPIs and contributing to a 40% increase in monthly sales via feedback loops and complaint analysis.

Account Management Customer Retention KPI’S Team Leadership Sales Enablement Competitor Research

Contact Center Agent

Eleo Design

May 2022 - Dec 2022 (7 months)

Handled high-volume inbound and outbound calls, resolving client concerns and providing product guidance that contributed to a 25% increase in sales revenue. Maintained CRM records and produced monthly performance reports for management review.

Inbound Calls Customer Support Product Guidance Sales Support Complaint Resolution Reporting

Personal Assistant & Front Desk

Wiki Cinema & Suites

Nov 2017 - Oct 2018 (11 months)

Coordinated multiple high-volume executive calendars with 90% schedule adherence, eliminating double-bookings. Served as the first point of contact for clients and prepared meeting materials and correspondence while supporting daily operations via scheduling and data entry.

Calendar Management Client Reception Scheduling Data Entry Professional communication Report Preparation Administrative Coordination