Open to opportunities

Queen Uwabunkeonye

@queenuwabunkeonye

Message

Detail-oriented virtual assistant skilled in admin and customer success.

Nigeria

Message

What I'm looking for

I seek remote roles where I can provide administrative and customer success support, work autonomously, grow responsibilities, and contribute to organized, supportive team environments.

I am a reliable virtual assistant and customer success professional with experience managing email and inboxes, scheduling, data entry, social media, and customer communication. I lead end-to-end onboarding and support for families and students, including neurodiverse learners, while improving engagement and reducing anxiety.

I excel working independently in remote environments and bring strong organisation, time-management, and communication skills. I hold IT support and virtual assistant certifications and have a proven track record in administrative operations, content support, and customer care.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Minariel Tutors

Jan 2026 - Present (1 month)

Lead end-to-end parent and student experience, managing onboarding, communication, and tutor matching to improve engagement and reduce anxiety for neurodiverse students.

& Customer Success Onboarding Student Engagement Tutor Matching CRM Remote Support

Current

Virtual Assistant

Current

Benhost Nigeria Limited

Dec 2025 - Present (2 months)

Managed company email accounts, performed accurate data entry and record keeping, scheduled tasks, and created/scheduled social media content to support daily administrative operations.

Data Entry Scheduling Social Media Management Content Creation Administrative Support Microsoft Office Record keeping

Customer Care Representative

Irukka Online Limited

Feb 2022 - Nov 2025 (3 years 9 months)

Handled customer enquiries across channels, processed online orders with accurate documentation and delivery follow-up, and resolved complaints while maintaining transaction and stock records.

Customer Service Order Processing Complaint Resolution Email Support Documentation Communication