At CLOUDSTAFF (AUS), I assisted customers with product recommendations and purchasing decisions, handled concerns, and responded to inquiries. I implemented a feedback strategy to increase customer satisfaction and achieved the highest customer satisfaction rate on my team.
At TRAXNYC, I helped customers choose jewelry, processed sales, exchanges, and returns, and responded to inquiries across phone, email, social media, and in person. I also handled complaints and order updates while contributing to monthly sales targets.
