Michael Udeozor
@michaeludeozor
Dedicated professional with extensive experience in customer service and sales.
NigeriaWhat I'm looking for
I am a dedicated and results-driven professional with extensive experience in customer service, sales, and virtual assistance. My journey has been marked by a commitment to delivering exceptional client experiences and fostering customer satisfaction. I have a proven track record of leveraging strong communication, organizational, and problem-solving skills to drive business growth through efficient support and innovative solutions.
In my current role as a Virtual Customer Service Representative at Ingrave Luxury Wears, I have successfully increased sales conversion rates by 20% through personalized customer interactions. My ability to resolve complaints efficiently has resulted in a 95% customer satisfaction score. Previously, as a Virtual Assistant/Sales Representative at Frontier Homes, I contributed to a 15% increase in closed sales by engaging with prospective clients and enhancing the company’s online presence. My experience has equipped me with the skills to analyze customer feedback and implement actionable insights to improve service quality.
Experience
Work history, roles, and key accomplishments
Virtual Customer Service Representative
Ingrave Luxury Wears
Apr 2023 - Present (2 years 2 months)
Provided exceptional customer support through email, live chat, and phone, addressing inquiries about luxury fashion products. Increased sales conversion rates by 20% through personalized recommendations and maintained a 95% customer satisfaction score. Managed returns and exchanges while collaborating with marketing to promote seasonal collections.
Virtual Assistant/Sales Representative
Frontier Homes
Jan 2021 - Mar 2023 (2 years 2 months)
Supported the sales team by managing schedules and maintaining CRM records. Engaged with clients to provide property information, leading to a 15% increase in closed sales. Assisted in marketing efforts and generated reports to improve sales strategies.
Customer Service Representative
Divine Sifo Savings
Jul 2019 - Feb 2021 (1 year 7 months)
Delivered exceptional support for savings products and account management. Achieved a 95% customer satisfaction rate and increased account enrollments by 20% through effective upselling. Collaborated with teams to enhance service delivery and trained new staff.
Education
Degrees, certifications, and relevant coursework
NUNnamdi Azikiwe University
Bachelor of Arts, English Language
Pursued a Bachelor of Arts degree in English Language, focusing on the study of linguistics, literature, and communication skills.
GUGodfrey Okoye University
SSCE, Secondary Education
Completed Secondary School Certificate Examination (SSCE) with a focus on foundational education in various subjects.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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