MU
Open to opportunities

Michael Udeozor

@michaeludeozor

Dedicated professional with extensive experience in customer service and sales.

Nigeria

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated and results-driven professional with extensive experience in customer service, sales, and virtual assistance. My journey has been marked by a commitment to delivering exceptional client experiences and fostering customer satisfaction. I have a proven track record of leveraging strong communication, organizational, and problem-solving skills to drive business growth through efficient support and innovative solutions.

In my current role as a Virtual Customer Service Representative at Ingrave Luxury Wears, I have successfully increased sales conversion rates by 20% through personalized customer interactions. My ability to resolve complaints efficiently has resulted in a 95% customer satisfaction score. Previously, as a Virtual Assistant/Sales Representative at Frontier Homes, I contributed to a 15% increase in closed sales by engaging with prospective clients and enhancing the company’s online presence. My experience has equipped me with the skills to analyze customer feedback and implement actionable insights to improve service quality.

Experience

Work history, roles, and key accomplishments

IW
Current

Virtual Customer Service Representative

Ingrave Luxury Wears

Apr 2023 - Present (2 years 2 months)

Provided exceptional customer support through email, live chat, and phone, addressing inquiries about luxury fashion products. Increased sales conversion rates by 20% through personalized recommendations and maintained a 95% customer satisfaction score. Managed returns and exchanges while collaborating with marketing to promote seasonal collections.

Education

Degrees, certifications, and relevant coursework

Nnamdi Azikiwe University logoNU

Nnamdi Azikiwe University

Bachelor of Arts, English Language

Pursued a Bachelor of Arts degree in English Language, focusing on the study of linguistics, literature, and communication skills.

Godfrey Okoye University logoGU

Godfrey Okoye University

SSCE, Secondary Education

Completed Secondary School Certificate Examination (SSCE) with a focus on foundational education in various subjects.

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Michael Udeozor - Virtual Customer Service Representative - Ingrave Luxury Wears | Himalayas