Substance Johnson

Registered 1,000+ attendees, including top officials and VIP guests, over a 2-day event, verifying data online for each registrant. Managed daily on-site tagging and check-in, resolving on-the-spot issues to ensure smooth, secure entry for every attendee.

Acted as a key point of contact for internal clients and stakeholders, responding to requests and questions promptly and keeping all parties informed. Provided ongoing support to a cross-functional team, tracking requests, documenting decisions, and following up to ensure nothing fell through the cracks.

Provided daily one-on-one support to clients, responding promptly to needs and escalating concerns to healthcare professionals when required. Managed appointment and medication schedules and reminders, ensuring accuracy and strict adherence to prescriptions.

Provided daily support and guidance to a large group of students, addressing questions and resolving concerns promptly and patiently. Maintained detailed, accurate records of individual student progress.

Provided administrative and process support to the laboratory team, documenting activity and maintaining organized, accurate records. Responded to day-to-day requests from supervisors, following procedures precisely and reporting results in a timely manner.

Served as a front-facing representative for WOYA, fielding questions and providing information to delegates from multiple countries. Coordinated communication with the WOYA team, providing regular, accurate status updates.

Provided phone-based customer support and outreach, registering and confirming attendance for 700 beneficiaries. Organized the event venue and served as a point of contact for attendee questions throughout the event.

Delivered phone and online customer support to event registrants, handling inquiries for approximately 1,000 attendees. Educated prospective attendees on event details, resolving questions and concerns to drive strong turnout and engagement.

Completed IT Support Certificate training from July to September 2026.

Product Design Scholarship sponsored by Africa Agility from January to June 2025.

Completed Virtual Assistant Course from August to October 2024.

B.Sc. in Chemistry with a project on the adsorption efficiency of biomass for dye removal from aqueous solutions.

Career Essentials in Generative AI certification from Microsoft and LinkedIn.

UI/UX Training Certificate from 3MTT Nigeria.

Introduction to Design Thinking course from Great Learning.

UI/UX for Beginners course from Great Learning.

UI/UX Elementary Level course from Product Design University.

English IT 1 and English IT 2 courses from Cisco Networking Academy.

Certificate of Appreciation from TERRAHAPTIX.

Certificate of Appreciation from HERTECHTRAIL.