At Vertafore, I reached 99.95% SLA compliance and cut critical downtime by 32% across four production services by redesigning incident response and enforcing ITIL change controls. I also built an automated anomaly detection engine using ServiceNow and Dynatrace, reducing recurring incidents across more than 280 annual high-priority incidents.
I automated health monitoring, log aggregation, and remediation for 25 critical services across four production clusters using Python. That work recovered on-call and manual-check hours each week while accelerating fault recovery.
On my AI-Driven AIOps Automated Root Cause Analysis Platform project, I correlated metrics, logs, and traces and used machine learning anomaly detection to automate RCA report generation. The platform reduced mean time to insight by 40%; I also developed telecom telemetry dashboards that supported proactive capacity scaling.
