At Kaplan India Pvt Ltd, I own SLA/SLO/SLI compliance for hybrid-cloud production infrastructure and build observability dashboards with SolarWinds and Dynatrace. I also developed Python and Ansible automation for alert triage and incident remediation, contributing to a 40% reduction in MTTR.
I plan and execute disaster recovery drills and failover testing, and lead major incident response calls through service restoration. I work with engineering teams on root-cause reviews and corrective actions, and mentor engineers on on-call practices and reliability.
At VMware, via JoulesToWatts Consulting, I supported the Command Center for production SaaS platforms and developed Python automation to remediate recurring incidents. Earlier, at Harman Connected Services and ITC Infotech, I supported observability platforms and worked on monitoring, alerting, and incident workflows.
