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Saroj Nayak

@sarojnayak1

Message

Senior Site Reliability Engineer specializing in AIOps, MLOps, and autonomous incident response.

India

Message

What I'm looking for

I’m looking to deepen my Forward Deployed Engineer work—building and deploying end-to-end RAG-based GenAI apps on Azure—while improving reliability with SLOs, AI-driven incident response, and self-healing Kubernetes infrastructure.

I’m a Site Reliability Engineer with 9+ years designing, scaling, and operating mission-critical, high-availability distributed systems for Fortune 500 enterprises. I bring deep expertise across SRE, DevOps, AIOps, MLOps, and Agentic AI—building LLM-powered autonomous incident response, predictive anomaly detection, GenAI-driven runbook automation, and self-healing infrastructure on cloud-native Kubernetes platforms.

Most recently at Wipro, I architected AI-driven alert correlation to cut alert noise by 55%, deployed LLM-assisted triage for 30+ incident types to reduce MTTT by 25%, and engineered an SLO/SLI/error-budget framework that sustained a 99.9% uptime SLA for a payment gateway processing $2B+ daily transactions. I’ve also reduced MTTR by 40%, improved capacity forecasting to prevent 12+ SLA breaches, and delivered significant toil elimination with automated remediation and ML-enhanced operational tooling.

Experience

Work history, roles, and key accomplishments

Current

Enterprise RAG Chat Engine (Capstone)

Current

Personal / Self-Directed

Jan 2025 - Present (1 year 6 months)

Designed and deployed an end-to-end Retrieval-Augmented Generation (RAG) chat engine for banking and e-commerce use cases. Built the ingestion-to-query pipeline with embeddings, vector search, LLM orchestration, a conversational UI, and cloud CI/CD, applying Azure AI and GitHub Copilot tooling.

RAG Embeddings Vector Search Orchestration CI CD Azure AI GitHub Co Pilot cloud deployment

Current

Site Reliability Engineer

Current

Wipro

Feb 2024 - Present (2 years 5 months)

Architected AI-driven alert correlation and LLM-assisted triage/runbook automation to reduce alert noise and speed incident response. Designed SLO/SLI frameworks and built ML-based scaling and automated remediation to improve MTTR and prevent SLA breaches for a high-transaction payment gateway.

SRE Alert Correlation Splunk New Relic LLM Runbook Automation Triage MTTR Query Optimization Kubernetes Prometheus Automated Remediation

Principal Site Reliability Engineer

Accion Labs India Pvt. Ltd.

Jan 2023 - Dec 2023 (11 months)

Introduced AI-driven incident classification and routing across 150+ applications and improved reliability through MLOps observability and toil-reduction automation. Operated Kubernetes with AI-enhanced deployment gates and built centralized observability using logging and distributed tracing.

SRE Incident Classification MLOps Model Monitoring Prediction Latency Toil Elimination Python Kubernetes Deployment Gates Elasticsearch Grafana OpenTelemetry

Specialist — Infrastructure & Operations

Merck

May 2017 - Nov 2019 (2 years 6 months)

Managed enterprise collaboration platforms and improved availability through proactive monitoring and self-service automation. Led incident response and change management for globally distributed infrastructure to meet strict SLAs and delivered digital transformation initiatives.

Incident Response Change Management SLA Operational Efficiency

Software Engineer — L1/L2 Support

PS Networks

Jan 2014 - Apr 2017 (3 years 3 months)

Maintained enterprise batch processing reliability and automated scheduled jobs, reducing manual toil. Performed production troubleshooting and root-cause analysis on Linux systems and supported reliability improvements through mentoring and knowledge transfer.