Gaurav Gogoi

I’m a Site Reliability Engineer/DevOps Engineer with 3+ years of experience building and operating distributed systems on AWS. I focus on practical reliability work—turning production signals into clear SLI/SLOs, tight feedback loops, and faster incident recovery.

At Zuora, I owned on-call incident response and cross-team coordination using PagerDuty, Grafana, and Kibana, reducing MTTR by 50% through structured runbook-driven triage. I also deployed event-driven autoscaling with KEDA and HPA on Kubernetes (AWS EKS), reducing workload-related production incidents by 70%.

I built latency monitoring for 30+ Tier-1 services with Prometheus and Grafana, defining SLIs, aligning alerting with SLOs and error budgets, and cutting SLA breaches/customer escalations by 60% while reducing alert noise to improve signal-to-noise during incidents.

I further strengthened observability and delivery by deploying a self-hosted Prometheus Blackbox Exporter for 1000+ endpoints across 100+ services, improving upstream dependency visibility and reducing customer-reported issues by 80%. I’ve also driven observability and deployment modernization—migrating to Grafana (saving $400K annually), and implementing a GitOps-driven continuous deployment platform with Terraform and FluxCD for AWS ECS, reducing deployment time by 10x.