At Cognizant, I support Swoop as a Site Reliability Engineer, building observability and incident-management systems for production microservices.
I've built and managed 8+ observability dashboards with 490+ panels, including a central monitoring view that saves more than 12 hours of analysis time each month.
I integrated Datadog with Slack, PagerDuty, and Incident.IO to automate ticket creation, classification, and routing, reducing escalation load by 84%. I also authored and automated 17 runbooks across seven components, accelerating resolution by 88%.
Previously, I improved dashboard performance, re-engineered alert logic, optimized false alerts, and built Lambda functions for database operations. I bring hands-on experience in monitoring, root-cause analysis, on-call incident response, cloud infrastructure, and automation.
