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Subhasis Das

@subhasisdas

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Accomplished Senior Technical Support Executive with 16 years of experience.

India

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What I'm looking for

I am looking for a dynamic IT environment where I can leverage my technical support expertise to drive efficiency and security.

I am an accomplished Senior Technical Support Executive with over 16 years of experience at ARIN COMPUTER in Kolkata, India. My expertise lies in providing comprehensive technical assistance for server support, workstation support, and mobile device management. I have a proven track record of implementing email security awareness programs and disaster recovery plans, ensuring that organizations maintain high levels of operational efficiency and security.

Throughout my career, I have demonstrated success in diagnosing and resolving technical issues, coaching new IT team members, and providing remote support to clients. I am skilled in managing Microsoft Active Directory, O365, Windows Server, DHCP, DNS networks, and antivirus solutions. My commitment to continuous professional development has allowed me to stay updated with the latest technologies, enabling me to deliver exceptional service and support to both internal teams and external customers.

Experience

Work history, roles, and key accomplishments

Current

Sr. Technical Support Executive

Current

ARIN COMPUTER

Jan 2011 - Present (14 years 6 months)

Supported junior staff members through informal on-the-job training and supervision. Conducted remote troubleshooting sessions with clients to identify and fix technical problems. Installed new hardware and software to meet system specifications and user needs.

Mobile Device Management Email Security Disaster Recovery O365 Windows Server DHCP DNS Ticketing Systems

Technical Support Engineer

ARIN COMPUTER

Jan 2008 - Dec 2010 (2 years 11 months)

Responded to customer emails, calls, and live chat regarding technical malfunctions and issues to fix remotely. Provided clear and concise step-by-step technical support to guide clients. Helped customers set up new systems, applications, and software.

Technical Support Anti Virus Software Microsoft Office

Desktop Support Engineer

COMPUSYSTEM

Apr 2005 - Nov 2007 (2 years 7 months)

Diagnosed and resolved hardware, software, and network connectivity problems efficiently. Configured network printers and resolved printing issues to ensure smooth operation. Delivered remote support using desktop-sharing software to assist off-site users.

Connectivity Issues Network Printer Configuration Remote Support Desktop Sharing Windows OS Microsoft Office Help Desk Support

Education

Degrees, certifications, and relevant coursework

University of Calcutta

Bachelor of Commerce, Commerce

Graduated in 2003 with a Bachelor of Commerce degree from the University of Calcutta. This program provided a foundational understanding of business principles and practices.