sarulatha B

I am a proactive technical support specialist with extensive experience in high-pressure team environments. My expertise lies in resolving time-critical issues to restore core systems efficiently. I pride myself on sharing my networking and server knowledge to establish stable operations, ensuring that user stations are set up, maintained, and repaired effectively.

Throughout my career, I have demonstrated my ability to work independently on diverse support projects while maintaining impeccable records. My recent role as a Senior Technical Support Engineer at Collabera involved providing L2 support, handling ticket queues, and resolving user issues through remote assistance. I have also gained valuable experience in ITSM and OKTA, which has further enhanced my troubleshooting capabilities.

My previous positions, including my time at CGI and HDFC Bank, have equipped me with strong communication skills and a customer-centric approach. I am committed to delivering exceptional support and ensuring customer satisfaction through effective problem-solving and follow-up.