Open to opportunities

shruthi B S

@shruthibs

Message

From small town and making my way to the big corporate to earn better.

India

Message

What I'm looking for

I’m looking for a customer-focused role where I can own service request resolution for servers, troubleshoot Windows Server/ESXi issues, provide technical guidance, and deliver fast outcomes—while documenting everything and supporting even challenging configurations.

Worked as Technical support engineer in Dell for about 7 years and Have total of 10years experience.

Experience

Work history, roles, and key accomplishments

Enterprise Technical Support Analyst

Dell Technologies

Oct 2012 - Feb 2019 (6 years 4 months)

Resolved service requests and proactively drove progress against responsiveness and resolution targets. Provided technical guidance using Dell knowledge content and supported customers on unsupported configurations, documenting issues in detail.

Technical Support Customer Service Troubleshooting Unsupported Configuration Support Documentation After Hours Support

Senior Technical Support Officer

Convergys Pvt Ltd

Jul 2011 - Oct 2012 (1 year 3 months)

Provided support for Microsoft network and system issues by diagnosing and resolving hardware or software faults. Produced procedural documentation and reports while deploying and configuring Windows Server (2008/2012/2016) and supporting ESXi on Dell bare-metal hypervisors.

Windows Server VMWare Procedural Documentation Systems Troubleshooting Deploying Reporting