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Subhadip Hota

@subhadiphota

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VIP support engineer at KPMG Global Services Limited, resolving user issues and providing remote support.

India

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At KPMG Global Services Limited, I work as a VIP support engineer (L2 Support), handling VIP tickets and providing end-user and AV support.

I resolve MS Office, hardware, and non-compliance issues remotely, encrypt systems with BitLocker, and provide data backup to users.

At Zee Entertainment Enterprise Limited, I supported macOS and Apple devices for 150 users using Jamf Pro, achieving 99% compliance. I also resolved non-compliance issues on 200 endpoints using Defender for Endpoint, reducing incidents by 40%.

Experience

Work history, roles, and key accomplishments

Current

VIP Support Engineer (L2 Support)

Current

KPMG Global Services Limited

May 2024 - Present (2 years 5 months)

Provided VIP and AV support, resolved tickets, installed/uninstalled software, resolved MS Office issues remotely, checked hardware issues, resolved non-compliance issues, encrypted systems with BitLocker, and provided data backup.

VIP Support A V Support Remote Support Microsoft Office Bitlocker Data Backup hardware troubleshooting

Desktop Support Engineer

Zee Entertainment Enterprise Limited

Nov 2023 - Apr 2024 (5 months)

Delivered macOS and Apple device support for 150 users using Jamf Pro, achieving 99% compliance. Resolved non-compliance issues remotely with Defender for Endpoint on 200 endpoints, reducing incidents by 40%.

MacOS Apple Devices Jamf Microsoft Defender For Endpoint Remote Support Vendor Management A V Support

Desktop Support Engineer

KPMG Global Services Limited

Jul 2021 - Nov 2023 (2 years 4 months)

Worked on tickets, provided end user support, installed/uninstalled software, resolved MS Office issues remotely, checked hardware issues, resolved non-compliance issues, encrypted systems with BitLocker, and provided data backup.

Desktop Support Remote Support Microsoft Office Bitlocker Data Backup hardware troubleshooting