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Siddharth Das

@siddharthdas

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Results-driven L2 Remote Desktop Support Engineer specializing in secure uptime.

India

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What I'm looking for

I’m looking for an L2 remote desktop support role where I can deliver fast, SLA-driven resolution, support secure VPN/VDI access, handle AD/O365 troubleshooting, and own patching and device compliance to keep enterprise users productive.

I’m a results-driven Remote Desktop Support Engineer with 3.8 years of experience delivering professional installation, configuration, and technical support for desktops, laptops, networked printers, and enterprise applications. I troubleshoot complex issues with precision and empathy, focusing on minimal downtime and strong user satisfaction.

In my roles, I’ve supported large device environments (e.g., 4000 and 12050 Windows devices across PAN India) and provided critical VIP IT support to senior management. I manage day-to-day ticket flow, resolve VPN and Citrix VDI issues, and handle Active Directory tasks like user account management, password resets, group policies, and troubleshooting lockouts/trust failures.

I’m also trusted for compliance and security—deploying approved patches, supporting Intune/Azure policies, and remediating malware/ransomware threats. Whether it’s remote reimaging, O365/Outlook/Teams troubleshooting, printer/scanner setup, or Zscaler proxy and network/share drive issues, I prioritize clear communication and effective cross-functional collaboration.

Experience

Work history, roles, and key accomplishments

Current

L2 Cloud Cafe Engineer

Current

KarsunIndia Solutions Pvt. Ltd.

Feb 2026 - Present (3 months)

Provided remote IT support for HP Inc across America and Europe, managing walk-up appointments and resolving service tickets under SLA. Performed remote reimaging and system compliance checks, including antivirus health monitoring, Office Suite troubleshooting, VPN connectivity, and Intune/Azure device management.

Remote Desktop Support Windows System Reimaging Intune Azure Teams Word Malware Ransomware Remediation Hash Import Export Integrity Validation Rescue Application Support

L2 Remote Desktop Support Engineer

Net Connect Global Pvt. Ltd.

Sep 2024 - Oct 2025 (1 year 1 month)

Delivered L2 remote desktop support for SMFG India Credit (TCS) across PAN India, supporting 4,000 Windows devices and resolving VIP user issues via the SMFG ticketing tool. Handled Active Directory troubleshooting (including LAPS and lockouts), Zscaler and VPN connectivity, Microsoft O365 (including Outlook), and system compliance updates (AV policy/patching).

Windows 10 11 Support Active Directory Lockouts Zscaler VPN Troubleshooting O365 Teams Remote Desktop Support Storage Indexing Troubleshooting

Remote Desktop Support Engineer

Team Lease Digital Pvt. Ltd.

Apr 2023 - Aug 2024 (1 year 4 months)

Provided remote desktop support for Yes Bank Limited across PAN India, supporting 12,050 Windows devices and resolving desktop, application, hardware, and network connectivity issues. Supported Azure MFA, Cisco AnyConnect VPN, Citrix VDI access, and Microsoft O365, improving user satisfaction through timely troubleshooting, configuration, and installation.

Azure MFA Troubleshooting Cisco AnyConnect O365 Teams Desktop Hardware Troubleshooting Remote Desktop Support

Application and Desktop Support Engineer

Fluent Grid Limited

Jan 2022 - Jan 2023 (1 year)

Supported day-to-day desktop and billing application incidents for Tata Power Northern Odisha Distribution Limited, prioritizing requests to resolve tickets within SLA using the FG ticketing tool. Performed OS/application installs and troubleshooting, removed malware/ransomware, completed backups, and supported network infrastructure improvements and user training.

Application & Desktop Support Web Application Bug Fixing Network Troubleshooting