Looking for a job

Sujit Gupta

@sujitgupta

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I resolve desktop, network, and Office 365 issues while keeping users productive and systems reliable.

India

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What I'm looking for

I'm looking to continue supporting users and IT infrastructure through desktop, network, software, and remote support work, with opportunities to improve system reliability, resolve issues quickly, and strengthen my technical skills.

I'm an IT Associate at Digitde Solutions Limited, providing technical support for hardware, software, network, mobile, and meeting-room issues while minimizing downtime.

I install, configure, and troubleshoot desktops, laptops, printers, scanners, Windows, Mac, iOS, VPN, Wi-Fi, Outlook, email sync, and calendars. I also provide remote assistance through Quick Assist and manage tickets in FreshWork (iHelp).

Across roles at Three Ess Services, Dev IT Service, and Impact Infotech, I've supported VIP users, remote users, Office 365, MFA, SCCM, ServiceNow, FreshService, and video conferencing through Zoom and Microsoft Teams.

I've reduced support tickets by 30% through user training, resolved 95% of IT tickets within 24 hours, achieved 99.9% system uptime, and led software installation for 200+ devices.

Experience

Work history, roles, and key accomplishments

Current

IT Associate

Current

Digitde Solutions Limited

Nov 2025 - Present (10 months)

Delivered technical support for hardware, software, and network issues, ensuring timely resolution and minimal downtime. Provided remote support, managed tickets, and supported VIP users and conferencing tools.

hardware troubleshooting Software Installation Network Troubleshooting Remote Support Microsoft Quick Assist Freshworks VPN Windows Mac iOS Microsoft Teams Zoom Patch Management Mobile Device Configuration VIP Support

Desktop Support Engineer

Three Ess Services

May 2025 - Oct 2025 (5 months)

Performed system configurations and hardware troubleshooting, and assisted with software and OS installations. Provided VIP and meeting room support, and served as an escalation point for L1 technicians.

hardware troubleshooting Software Installation OS Installation Freshservice Office 365 MFA Outlook SCCM Remote Desktop Tools Zoom Mac iOS Windows VIP Support

IT Associate

Dev IT Service Pvt Ltd

Oct 2024 - Feb 2025 (4 months)

Performed OS installations, Outlook configuration, and software troubleshooting. Managed network troubleshooting, remote desktop connections, and maintained asset inventory.

OS Installation Outlook Configuration Software Troubleshooting Network Troubleshooting Remote Desktop Service Desk Office 365 MFA Citrix AWS Sabre Softphones Inventory Management Mobile Device Management

Desktop Support Engineer

Impact Infotech Pvt Ltd

Aug 2022 - Jun 2024 (1 year 10 months)

Implemented data backup and restoration processes, conducted OS installations, and configured Outlook. Provided technical support for software and hardware issues, and managed ticket prioritization.