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Alok Roy

@alokroy

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I keep enterprise desktops, networks, and user systems running across distributed workplaces.

India

Message

I support IT operations at Apeejay Education Society / Svran Intra Group, preparing laptops, desktops, and Mac devices, managing Active Directory access, and providing remote support across locations.

Over 12 years, I've supported workplace systems for Mjets Indamer Airport Services, IBM Project / Kirloskar Brothers, Indamer Aviation, and Dalmia Group environments. My work covers Windows administration, hardware troubleshooting, LAN/WAN connectivity, VPN, printers, SAP, email, and business applications.

I also maintain asset records, deploy security updates, configure Sophos VPN and Google Workspace accounts, and help users stay productive through reliable L1/L2 desktop support.

Experience

Work history, roles, and key accomplishments

Current

IT Executive

Current

Apeejay Education Society / Svran Intra Group

Dec 2021 - Present (4 years 9 months)

Prepare and configure laptops, desktops, and Mac devices for new users, including system installation, troubleshooting, and Windows upgrades. Provide remote support and manage Active Directory, antivirus, and VPN configurations.

Windows Active Directory Microsoft 365 hardware troubleshooting Software Installation LAN VPN TeamViewer Any Desk Zoom Microsoft Teams Google Meet Webtel Tally SAP Microsoft Office Google Workspace Biometric Enrollment

IT Officer

Mjets Indamer Airport Services Pvt. Ltd.

Apr 2016 - Nov 2021 (5 years 7 months)

Managed daily IT operations, desktops, email, SAP, printers, and office applications. Provided support for LAN/WAN, VPN, DNS/DHCP, and mobile devices including email configuration.

Windows Microsoft Office Outlook SAP LAN WAN TCP IP VPN DNS DHCP WiFi MacOS Android Iphone Hardware Diagnostics Preventive Maintenance Backup Asset Management

Desktop Engineer L2

IBM Project / Kirloskar Brothers Ltd.

Feb 2014 - Mar 2016 (2 years 1 month)

Provided L2 support for Windows, hardware, applications, network access, VPN, printers, and enterprise systems. Diagnosed and resolved OS errors, driver conflicts, and application failures.

Windows hardware troubleshooting Application Support Network Access VPN Printers Driver Patching Microsoft Office Outlook SAP Android Iphone Email Configuration Asset Tracking Incident Documentation

EDP Officer

Indamer Aviation Pvt. Ltd.

Mar 2012 - Jun 2013 (1 year 3 months)

Supported EDP operations, computers, Windows, office applications, SAP, Outlook, email, printers, and peripherals. Performed system installation, printer configuration, and hardware troubleshooting.

Windows Microsoft Office SAP Outlook Printers Scanners hardware troubleshooting Preventive Maintenance Backup Equipment Logs

IT Executive

Indamer Co. Pvt. Ltd.

Oct 2009 - Nov 2011 (2 years 1 month)

Provided first-line support for desktops, laptops, printers, scanners, Windows, Outlook, SAP, and office applications. Performed OS installation, driver setup, and routine maintenance.

Windows Microsoft Office Outlook SAP Printers Scanners OS Installation Driver LAN Backup Inventory Management

Desktop Engineer

Caretel InfoTech Ltd. / Dalmia Group

Jan 2008 - Sep 2009 (1 year 8 months)

Delivered first-line desktop and hardware support in a corporate environment. Installed and configured Windows XP, Vista, and 7 workstations, and performed hardware diagnostics.