Talag Jonnas Ezikiel
@talagjonnasezikiel
Fraud Specialist at JP Morgan Chase & Co. investigating suspected fraud and collaborating on controls to mitigate risk.
PhilippinesWhat I'm looking for
At JP Morgan Chase & Co., I investigate suspected fraudulent activities to identify and mitigate potential risks. I collaborate with internal teams and external partners to prevent fraud and implement effective controls.
Previously, at Trip.com, I assisted customers with hotel reservation issues across phone, email, and chat. At Teleperformance – Alliance Data Services, I worked on process improvement, documentation, reporting, and coaching agents based on captured errors and DSAT findings.
Experience
Work history, roles, and key accomplishments
Conduct thorough investigations of suspected fraudulent activities to identify and mitigate potential risks. Collaborate with internal teams and external partners to prevent fraud and implement effective controls.
Assist customers by providing prompt and accurate responses to inquiries received through phone, email, or chat. Identify and resolve customer issues and complaints related to hotel reservations efficiently.
Customer Service Representative / Quality Analyst
Teleperformance – Alliance Data Services
Mar 2020 - Jan 2023 (2 years 10 months)
Identify areas for improvement and suggest strategies to enhance efficiency, effectiveness, and service quality. Conduct root cause analysis, implement corrective actions, and coach agents based on captured errors and DSAT findings.
Education
Degrees, certifications, and relevant coursework
Cotabato City State Polytechnic College
Bachelor of Science in Business Administration, Business Administration
2015 - 2017
Pursued a Bachelor of Science in Business Administration with a major in Human Resource Management from 2015 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
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