MARY KRYSTEL ARABACA
@marykrystelarabaca
Business analyst and fraud specialist delivering accurate data, process improvements, and compliance-focused controls.
PhilippinesWhat I'm looking for
I am a Business Analyst with strong experience in fraud investigation, controls support, and claims inventory management at a global financial institution. I focus on data accuracy, process validation, and maintaining compliance while supporting cross-functional teams.
My background includes roles as Fraud Specialist I/II and Business Analyst, where I conducted in-depth analyses, validated processes, and optimized claims processing workflows. I identify root causes and implement actionable steps that reduce errors and improve efficiency.
I am proficient with tracking and reporting in Excel and CRM systems, organizing both digital and physical records, and ensuring confidentiality when handling sensitive information. I regularly coordinate with internal teams to gather information and maintain accurate trackers.
I bring a collaborative mindset as a subject-matter support specialist, strong communication and time-management skills, and a consistent record of improving operational controls and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Maintain and update company systems and trackers, organize digital and physical records, and coordinate with internal teams to ensure data accuracy, confidentiality, and compliance in controls support.
Served as TPI subject-matter expert, conducted deep-dive analyses to optimize claims processing, identified opportunities to close gaps, and implemented measures that improved efficiency and reduced errors.
Investigated and reviewed inbound cases to ensure accuracy and attention to detail, analyzing issues and identifying root causes to deliver effective solutions aligned with organizational objectives.
Managed high-volume inbound and outbound calls for consumer and business clients, maintained professionalism while resolving inquiries, and produced accurate month-to-date CRM reports to support client retention.
Education
Degrees, certifications, and relevant coursework
University of San Jose - Recoletos
Bachelor's Degree, International Studies
Bachelor's degree in International Studies from the University of San Jose - Recoletos.
Availability
Location
PhilippinesAuthorized to work in
Social media
Job categories
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