At ANZ, I investigate potentially fraudulent transactions and customer activity by reviewing account behavior, transaction patterns, and risk indicators. I assess suspicious activity, document findings, and determine appropriate case actions or escalation.
I support fraud prevention and loss-mitigation initiatives through data-driven analysis and collaboration with stakeholders. My professional development includes fraud management, anti-money laundering, suspicious transaction reporting, and cybersecurity fundamentals.
Before ANZ, I worked at Accenture in HR analytics and learning operations, and supported fraud and security verification across client operations. My earlier roles included escalations, billing support, social media customer support, and back-office specialist work.
