Aldo Amaya

Annotated audio files by identifying segments with human speech and labeled speakers, classifying audio content according to relevance. Filtered out non-conversational or irrelevant audio and ensured accurate tagging and consistency across multiple audio samples.

Provided over-the-phone medical Spanish-English interpretation for medical, insurance, and financial scenarios. Maintained HIPAA certification and received multiple certifications for outstanding performance.

Evaluated output from large language models (LLMs) for accuracy, conciseness, and user-friendliness, identifying quality issues in localization and assessing content security. Designed and created AI prompts for various tasks, including text summarization, rewriting, and idea generation.

Managed customer queries via chats and emails, providing prompt resolutions to complaints and issues. Utilized CRM platforms to convert leads into customers and led staff management initiatives to ensure team alignment with company goals.

Collaborated as a medical interpreter with Trent University and non-profit organizations to provide essential medical assistance to marginalized communities. Improved accessibility to healthcare and enhanced patient outcomes.

Oversaw costs, purchases, and warehouse departments, making decisions based on profit and loss analysis for restaurants and events. Responsible for presenting KPIs related to the financial area and determining product prices.

Supported the cost accountant chief in gathering information for profit and loss analysis. Supervised internal control processes and conducted inventory in the restaurants.

Studied business administration principles and practices. Gained knowledge in areas such as management, finance, and marketing.

Completed high school education, focusing on core academic subjects. Developed foundational knowledge and skills for further studies.