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Provided technical support to Rockstar Games players via Zendesk, resolving account, gameplay, and technical issues. Documented detailed internal case notes and followed up proactively with players to ensure resolution and prevent repeat contacts.

Owned concierge-level Microsoft 365 support engagements end-to-end, resolving complex customer issues across Exchange Online, Teams, SharePoint Online, and OneDrive. Partnered with Microsoft engineers to diagnose and resolve high-impact incidents and consistently met SLA and quality targets.

Managed escalated technical incidents requiring advanced troubleshooting and root-cause analysis. Mentored Tier 1 support engineers and sustained high service standards while meeting operational goals.

Delivered technical support across phone, email, and chat channels for a high volume of consumer customers. Diagnosed and resolved software, operating system, and network-related issues while maintaining strong customer satisfaction.

Delivered classroom instruction and developed educational materials for students. Supported student learning through interactive, technology-enabled teaching methods.

Prepared financial reports and maintained accurate accounting records. Supported customer service operations, resolved client inquiries, and assisted with financial reconciliation and compliance activities.

Marketed banking products and services while building strong, lasting customer relationships. Assisted customers with account opening, loan applications, and onboarding, consistently meeting customer acquisition and service targets.

National Youth Service Corps Discharge Certificate, completed in 2013.

B.Sc. in Economics from Enugu State University of Science and Technology, completed in 2011.

Senior Secondary School Certificate from Awori Ajeromi Grammar School, Lagos, completed in 2004.