At TeKnowledge Ltd, I support Fortune 500 clients with Microsoft 365 and Dynamics 365 Business Central. I’ve resolved 5,000+ enterprise support cases across phone, chat, email, and remote sessions while maintaining a 96% customer satisfaction score.
I also train and onboard engineers, and built an onboarding programme used across the Nigeria support centre. I authored knowledge base and self-service guides, and led a SharePoint knowledge base restructure that reduced repeat tickets by 12% within six months.
