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Oluwaseun Adesida

@oluwaseunadesida

Technical support professional at Tek Experts resolving Microsoft 365 issues and guiding customers through support.

At Tek Experts, I provide frontline technical support to Microsoft customers, troubleshooting Microsoft 365 issues and guiding users through resolutions. I also maintain service documentation and escalate complex problems to the appropriate technical teams.

At Hydrogen Payment Services Company Limited, I addressed client concerns and complaints, supported onboarding, and built relationships with key clients. Earlier, I trained in data centre systems, Cisco networking, microwave radio systems, and VSAT solutions at Computer Warehouse Groups Academy.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Technical Support Officer

Current

Tek Experts

Aug 2023 - Present (3 years 2 months)

Provided technical support for end-users, troubleshooting and resolving issues related to Microsoft 365 services. Created and maintained documentation, escalated unresolved problems, and tracked open tickets to ensure resolution within SLAs.

Microsoft 365 Troubleshooting Documentation Incident Management SLA Compliance Customer Support

Client Relationship Officer

Hydrogen Payment Services Company Limited

Jun 2023 - Aug 2023 (2 months)

Acted as point of contact for complaints and escalated issues, studied competition to retain customers, and ensured contract compliance. Collaborated with internal teams and used customer service tools like Zendesk and Slack.

Customer Relationship Management Zendesk Slack Conflict Resolution Client Onboarding

Trainee

Computer Warehouse Groups Academy

Jan 2023 - May 2023 (4 months)

Demonstrated proficiency in data centre power and cooling systems, designed and configured Cisco networks, and supported microwave radio systems. Managed VSAT solutions and utilized DHCP for IP address allocation.

Data Center Infrastructure Cisco Networking VLAN Subnetting SSH NAT Microwave Radio (PTP PMP)V Sat DHCP

Sales Manager

Dignus Autos

Jan 2021 - Oct 2022 (1 year 9 months)

Met and exceeded sales targets by actively listening to customer requirements and presenting relevant solutions. Cultivated strong relationships with existing customers and expanded market reach by engaging potential customers.

Sales Customer Relationship Management Communication Skills Negotiation

Computer Science Teacher

St. Anthony Senior Secondary School

Jul 2018 - Jun 2019 (11 months)

Delivered classroom teaching, prepared lesson notes, graded student work, and managed classroom materials. Designed creative learning activities to help students grasp course objectives.

Teaching Curriculum Development Classroom Management Communication Skills