At Tek Experts Nigeria, I supported global and enterprise customers using Microsoft 365 and Exchange Online, handling issues involving mailboxes, permissions, and mail flow. I managed customer issues through troubleshooting and escalation, working with internal teams toward timely resolution.
I also created knowledge-base documentation and training resources to help customers resolve recurring issues. At FCMB Bank, I handled account and transaction enquiries, guided customers through digital banking, and managed complaints and follow-ups.
