Jennifer Vice
@jennifervice
Customer service specialist skilled in resolving issues and ensuring satisfaction.
United StatesWhat I'm looking for
I am a dedicated customer service specialist with extensive experience in assisting customers and resolving their issues. My career began in janitorial services, where I learned the importance of attention to detail and reliability. Over the years, I transitioned into customer service roles, where I honed my skills in communication and problem-solving.
As an Office Manager at Vice Painting and Drywall, I have successfully managed proposals, invoices, and accounting tasks while ensuring customer satisfaction. My time at LensCrafters further developed my ability to assist customers with their needs, from scheduling appointments to processing sales transactions. I take pride in maintaining positive relationships with clients and colleagues alike.
Beyond my professional experience, I am passionate about volunteering in educational and construction projects within my community. I believe in the power of giving back and continuously strive to improve the lives of those around me.
Experience
Work history, roles, and key accomplishments
Office Manager
Vice Painting and Drywall
Jan 2005 - Present (20 years 5 months)
As an Office Manager, I create proposals, manage invoices, handle accounting and bookkeeping, and communicate with customers to route their needs to the appropriate staff.
Customer Service Representative
LensCrafters
Jan 2003 - Jan 2023 (20 years)
In my role at LensCrafters, I scheduled appointments, assisted customers with inquiries, helped select frames and lenses, took measurements, and processed sales transactions.
Janitorial Services
Hi-Genes Janitorial Service
Jan 2001 - Jan 2003 (1 year 11 months)
I was responsible for cleaning in a high-security account, specifically the Distribution Center for Helzberg Diamonds, ensuring a clean and safe environment.
Education
Degrees, certifications, and relevant coursework
Vocational Course in Airline Reservations
Vocational Certificate, Airline Reservations
1994 - 1994
Completed vocational course in airline reservations in 1994.
Oak Park High School
High School Diploma, General Education
1990 - 1994
Graduated from Oak Park High School in 1994.
Availability
Location
United StatesAuthorized to work in
Job categories
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