Kylia Rock
@kyliarock
Business major seeking opportunities to grow in my career.
What I'm looking for
I am currently a business major at Southern New Hampshire University, focusing on business administration and entrepreneurship. My experiences have shaped my passion for customer service and management, and I am eager to expand my skills in a professional environment.
Currently, I work at Brookdale Senior Living as a receptionist and server, where I engage with residents and manage various administrative tasks. Additionally, I have experience as a staffing coordinator and customer service representative, which has honed my problem-solving and communication skills. My goal is to leverage these experiences to eventually open my own business.
Experience
Work history, roles, and key accomplishments
Receptionist / Server / Resident Engagement
Brookdale Senior Living
Jan 2019 - Present (6 years 5 months)
Managed front desk operations, greeting visitors and residents, and coordinating various appointments including transportation, tours, and hair services. Handled incoming calls and maintained accurate logs for resident check-ins and check-outs.
Staffing Coordinator / Receptionist
Complete Care
Jan 2023 - Present (2 years 5 months)
Coordinated staffing and managed reception duties, including greeting community members and creating wristbands for residents. Maintained daily reports and invoices, and facilitated onboarding for new employees. Handled incoming calls efficiently.
Customer Service Representative / Payroll Assistant
BC Partners
Jan 2023 - Present (2 years 5 months)
Provided customer service support, managed payroll tasks by creating and mailing checks, and handled email correspondence. Scheduled important meetings and assisted in training new employees.
Designer / Cashier / Stocker
Academy Apparel
Jan 2019 - Present (6 years 5 months)
Managed inventory, restocked shelves for both in-store and online products, and designed custom products for customers and the store. Operated the cash register and handled store closing procedures.
Education
Degrees, certifications, and relevant coursework
Southern New Hampshire University
BA Business Administration & Entrepreneurship, Business Administration & Entrepreneurship
Currently pursuing a Bachelor of Arts in Business Administration and Entrepreneurship. Focusing on developing skills to launch and manage a successful business.
Donald M. Payne Sr. High school of Technology
High School Diploma, Fashion Design
Completed studies in Fashion Design. Gained foundational knowledge in design principles and practical skills relevant to the fashion industry.
Availability
Location
Authorized to work in
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