Zuriel Orlando

Provides outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction. Effectively communicates with policy holders and teaches them about their policy in a time efficient manner.

Provided personalized fitness plans that align with YMCA and USA Health and Fitness Guidelines. Created data reports detailing member progress and service usage to streamline operations and enhance service offerings.

Introduced new members to group exercise communities and YMCA programs based on their health and wellness goals. Developed and helped implement wellness plans based on client data.

Arranged and coordinated jobs for a crew, ensuring projects were completed efficiently. Managed the LLC's financials using accounting software, tracking income and profit/loss.

Managed nightly store operations, ensuring all tasks were completed and stock was accurately documented. Trained new team members and ensured company standards were followed.

Led recreational activities for children and communicated important information to parents. Managed member data in CRM systems to monitor engagement and program success, ensuring accurate record-keeping for over 200 members.

Completed high school education, providing a foundational academic background for further studies and professional development.

Completed a 117-hour course in Personal Lines Property & Casualty Insurance Agent, preparing for the certification exam. This training focused on the principles and practices of insurance.

Completed multiple courses including HR Foundations, Navigating Employee Relations, SAP SuccessFactors Performance and Goals Management, Foundations of Listen First, Orientation to Diversity, Inclusion & Global, and Creating the Member Experience. These courses enhanced skills in human resources, employee relations, and customer experience.

Obtained certification as a Certified Personal Trainer from the International Sports Sciences Association. This certification equipped with knowledge and skills to design and implement fitness programs.

Completed a course on Managing Clean Core for SAP S/4 HANA Cloud, focusing on best practices for cloud system management. This achievement demonstrates proficiency in SAP S/4 HANA Cloud operations.