Open to opportunities

Steven M

@stevenm1

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Dedicated college student with strong business and customer service skills.

United States

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What I'm looking for

I am seeking a role in a dynamic environment that values growth, collaboration, and innovation.

As a dedicated college student pursuing an A.S. in Business Administration, I have developed a strong academic foundation complemented by over two years of business-related and customer service experience. My journey has been marked by a commitment to strategic focus, hard work, and resilience, which I bring to every role I undertake.

My experience as a Seasonal Retail Sales Associate at Gap Inc. allowed me to apply my analytical skills to track sales trends and enhance operational efficiency. Additionally, my role as a Guest Advocate Expert at Target honed my communication and organizational skills in fast-paced environments. I also gained valuable technical experience as a Windows Migration Technician, where I provided support to over 200 end users, showcasing my ability to resolve complex issues effectively.

Beyond my professional experiences, I have developed a strong reputation for reliability and trustworthiness through my independent Discord-based support service, where I facilitated secure transactions and provided customer support. I am currently pursuing certifications in Cybersecurity and Microsoft Office Suite, further enhancing my skill set to meet the demands of today's business environment.

Experience

Work history, roles, and key accomplishments

Seasonal Retail Sales Associate

Gap Inc

Nov 2024 - Jan 2025 (2 months)

Applied analytical skills to track sales trends and prioritize daily tasks, enhancing efficiency and goal alignment. Delivered customer-centric solutions through active listening and effective problem-solving, while also providing phone-based support for product inquiries and issue resolution.

Sales Analysis Customer Service Problem Solving Phone Support Prioritization

Guest Advocate Expert (GM)

Target

Apr 2024 - Jun 2024 (2 months)

Provided responsive and empathetic assistance to guests, addressing product concerns and troubleshooting requests both in person and through team collaboration. Managed inventory systems with 95% accuracy, demonstrating reliability and data-driven task execution in a fast-paced environment.

Customer Support Inventory Management Troubleshooting Team Collaboration Communication Organizational Skills Data Entry Problem Solving

Windows Migration Technician

Latmar Associates

Jun 2023 - Aug 2023 (2 months)

Provided technical support to over 200 end users, efficiently resolving hardware, software, and network-related issues. Managed and documented support tickets, ensuring accurate tracking and timely resolution, and performed compatibility testing for Windows migration projects.

Technical Support Documentation Ticketing Systems User Support

Independent Support Service Manager

Self Employed

Jan 2020 - Dec 2022 (2 years 11 months)

Managed a Discord-based middleman service, facilitating secure transactions for digital goods and safeguarding sensitive payment and account information. Provided customer support via an automated ticketing system, streamlining inquiries and dispute resolution, and built a strong reputation for trustworthiness.

Customer Support Dispute Resolution Ticketing Systems Forum Management Communication Data Protection

Education

Degrees, certifications, and relevant coursework

Borough of Manhattan Community College

A.S., Business Administration

Grade: 3.1 GPA

Currently pursuing an Associate of Science degree in Business Administration, focusing on foundational business principles and practices. Maintaining a strong academic record with a 3.1 GPA.

Cardinal Spellman High School

High School Regents Diploma, General Studies

Grade: 3.3 GPA

Activities and societies: Lacrosse 2x, Anime and Manga Club 2x, Business Club 1x

Completed high school education, earning a High School Regents Diploma with a 3.3 GPA. Participated in various extracurricular activities including Lacrosse, Anime and Manga Club, and Business Club.