Open to opportunities

Aleksey Melaschuk

@alekseymelaschuk

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Experienced Support Specialist with a passion for technology.

Zimbabwe

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What I'm looking for

I am looking for a remote position in a dynamic company that values technology and innovation.

With over 8 years of experience as a Customer Support Manager, I have honed my skills in troubleshooting and providing exceptional customer service. My journey began as a Customer Support Specialist at Perfect Money, where I efficiently processed 200-300 customer requests daily, ensuring user satisfaction and maintaining high performance under pressure.

Throughout my career, I have developed a strong foundation in IT infrastructure management as a System Administrator, where I optimized network performance and supported employees. Additionally, my freelance work as a Web Designer and Developer has allowed me to explore front-end development and UI/UX principles, further enhancing my technical expertise.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Perfect Money

Aug 2016 - Jan 2025 (8 years 5 months)

Processed 200-300+ customer requests daily via a ticket system in English, efficiently resolving user inquiries. Maintained high levels of stress resistance and performance while assisting in user verification processes during peak workload periods.

Customer Support Troubleshooting Customer Service Ticketing Systems Communication Skills

System Administrator

Trading Company

Managed IT infrastructure and ensured system stability, providing support for employees. Optimized network performance and assisted in software and hardware maintenance.

System Administration Software Maintenance Maintenance