Open to opportunities

Stevanovic Karla

@stevanovickarla

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Detail-oriented customer support specialist with a background in data analytics.

Germany

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What I'm looking for

I am looking for a role that allows me to leverage my customer support experience while further developing my data analytics skills in a collaborative environment.

My name is Karla Stevanovic, and I am a dedicated customer support specialist with a strong background in e-commerce and data management. Over the years, I have honed my skills in customer service, sales, and data analytics, allowing me to effectively address client needs and enhance their experience. My journey began in Belgrade, where I worked in various roles that required meticulous attention to detail and a commitment to quality.

In my most recent position at IKEA SEE, I excelled in managing customer complaints and ensuring satisfaction through effective communication and problem-solving. My experience in sales and customer support has equipped me with the ability to understand customer needs and deliver tailored solutions. Currently, I am expanding my skill set in data analytics, focusing on tools such as Google Analytics, MySQL, and Tableau, which I believe will further enhance my ability to contribute to a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

Nail Designer

Nails by Jessica Grasta

Feb 2020 - Jan 2021 (11 months)

Performed manicure and pedicure treatments, providing high-quality nail care services to clients.

Nail Care Manicure Pedicure Customer Service

Customer Support Specialist

IKEA SEE

May 2017 - May 2019 (2 years)

Handled customer complaints via email and phone, focusing on customer satisfaction. Created shift schedules for the support team and monitored daily operations in the call center, ensuring smooth operations and quality assurance.

Customer Support Team Management Quality Assurance Communication Skills

Sales Consultant for Premium Cosmetics

DeSheli

Jan 2015 - May 2017 (2 years 4 months)

Conducted personalized product presentations for clients and sold premium cosmetics based on customer needs. Achieved sales targets through effective presentation techniques and participated in internal training for continuous improvement.

Sales Product Presentations Product Knowledge Training

Data Maintenance and Customer Contact

Imenik.rs

Sep 2014 - Jan 2015 (4 months)

Maintained and updated company data through phone and written communication with businesses in Serbia. Regularly checked and updated entries in the online directory, ensuring data quality and documentation of customer feedback.

Data Entry Quality Assurance Data Management Feedback

E-Commerce and Sales Assistant

BrillBird

Mar 2013 - Sep 2014 (1 year 6 months)

Managed and maintained product content on the distributor's website, created product descriptions, and monitored the order and shipping process. Provided direct sales and customer consultation in the local store, and handled order documentation and invoicing.

Product Management Customer Service Order Processing Invoicing