Semmy Jo-Ann Platzen
@semmyjo-annplatzen
Customer Support specialist improving customer satisfaction through fast, solution-focused service.
GermanyWhat I'm looking for
Ich bin Customer Support Spezialistin mit über 2 Jahren Erfahrung in der Bearbeitung eines hohen Volumens an Kundenanfragen per Telefon, E-Mail und Chat. In dynamischen Arbeitsumgebungen sorge ich für effiziente Lösung von Beschwerden, hohe Kundenzufriedenheit und sorgfältige Pflege sowie Dokumentation von Kundendaten in CRM-Systemen.
Ergänzend bringe ich Sales- und Service-Erfahrung aus dem Umgang mit digitalen Tools und CRM-Systemen sowie Unterstützung bei service- und vertriebsbezogenen Anliegen mit. Davor habe ich als Lageristin und in der Produktion/Anlagenbedienung mitgearbeitet, inklusive Vorbereitung von Versandprozessen, Kommissionierung und Verpackung sowie Qualitätssicherung nach Standards.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Avedo
Nov 2025 - Present (7 months)
Managed a high volume of customer requests via phone, email, and chat and resolved complaints while maintaining customer satisfaction. Documented and maintained customer data in CRM systems and supported service and sales-related requests.
Call Center Agent
Avedo
Jul 2024 - Oct 2025 (1 year 3 months)
Handled customer inquiries by phone, email, and chat and ensured efficient issue resolution. Maintained high service quality and supported service-related and sales-related customer needs.
Factory & Sales Support
ALH Hawkes Bay Labour
Feb 2024 - Apr 2024 (2 months)
Supported operations and sales-related tasks, including hire and recruitment area support and customer service in a fast-paced setting. Operated production equipment while maintaining quality standards and assisted with shipping preparation and documentation.
Warehouse Assistant
Picnic GmbH
Aug 2023 - Jan 2024 (5 months)
Picked and packed customer orders, ensuring efficient and error-free processes. Supported preparation of shipments and contributed to smoother warehouse and process operations through documentation and careful handling.
Retail Sales Assistant
Dm-drogerie markt
Jul 2022 - May 2023 (10 months)
Advised and supported customers on the sales floor and ensured a well-presented store appearance. Performed cashier duties and contributed to smooth daily store operations.
Education
Degrees, certifications, and relevant coursework
Mariengymnasium Essen-Werden
Hochschulreife, Secondary Education
2015 - 2023
Absolvierte die Hochschulreife am Mariengymnasium Essen-Werden von 2015 bis 2023.
Availability
Location
GermanyAuthorized to work in
Social media
Job categories
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