Open to opportunities

Julia Brycka

@juliabrycka

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Customer Support Specialist with expertise in user assistance and technical support.

Germany

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What I'm looking for

I seek a role that values customer satisfaction and offers opportunities for growth.

As a dedicated Customer Support Specialist at Opera Software, I excel in assisting users with account management and troubleshooting technical issues. My role involves providing detailed explanations about our cashback system, ensuring users have a seamless experience while tracking their transactions. I thrive on helping users navigate challenges and improve their interactions with our services.

Previously, I worked as an Economist at Dukascopy Bank SA, where I conducted market research and managed the Polish translation of our official website. My strong communication skills in Polish and Russian allowed me to effectively support customers interested in opening accounts. I also have experience in international customer service, where I maintained positive client relationships and ensured compliance with KYC regulations.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Opera Software

Apr 2023 - Present (2 years 2 months)

Assisted users with account management, login issues, and explained the cashback system, including eligibility and rates. Helped users track cashback transactions and clarified the status of rewards. Handled technical troubleshooting for the Opera browser and cashback feature, ensuring a smooth user experience.

Customer Support Account Management Technical Troubleshooting Fraud Prevention Affiliate Marketing Communication Problem Solving Data Analysis

Economist

Dukascopy Bank SA

Aug 2017 - Nov 2019 (2 years 3 months)

Conducted market research on the global economy and financial markets, monitoring regulatory, monetary, and geopolitical developments affecting Polish and global markets. Managed the Polish translation of the official website, ensuring accuracy and cultural appropriateness. Handled inquiries and provided support for customers interested in opening accounts.

Market Research Financial Markets Website Translation Customer Support Communication Polish Account Management Data Analysis

International Customer Service Representative

Transcom Worldwide - Western Union

Jul 2015 - Jul 2017 (2 years)

Addressed customer complaints and maintained positive relationships with clients. Managed and reported on customer satisfaction data, handled customer calls in Polish, English, and Russian, and performed back-office tasks. Solved technical issues reported by customers and performed fraud prevention according to AML policy.

Customer Service Complaint Handling Customer Satisfaction Communication Back Office Operations Technical Support Fraud Prevention AML

Bartender and Waitress

Enigma Tavern

Apr 2015 - Jul 2015 (3 months)

Prepared and served alcoholic and non-alcoholic beverages, monitoring guest alcohol consumption according to safety regulations. Provided friendly and attentive service to guests, ensured timely delivery of meals, checked for satisfaction, and resolved issues promptly. Maintained cleanliness of tables and dining area, restocked supplies, and handled cash and card transactions.

Waitressing Customer Service Inventory Management Communication Problem Solving Teamwork

Shipping and Receiving Associate

Clipper Logistics - Mint Velvet

Feb 2013 - Mar 2015 (2 years 1 month)

Responsible for the efficient handling, packaging, and storage of clothing, shoes, and accessories in a warehouse. Duties included receiving shipments, labeling and inspecting items for quality, storing them appropriately, and documenting any damages. Monitored stock levels, maintained inventory, and coordinated the shipping of goods.

Packaging Inventory Management Quality Control Documentation Logistics Teamwork

Stocker

Monsoon Accessorize

Jun 2010 - Feb 2013 (2 years 8 months)

Handled the picking and packing of online orders and managed documentation for international shipments. Processed returned orders efficiently. Maintained accurate records of stock movement.

Documentation Teamwork Logistics Data Entry