Open to opportunities

stephi nze dit eyeghe

@stephinzediteyeghe

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Driven international law graduate with expertise in IT governance and finance.

United Kingdom

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What I'm looking for

I am looking for a role that fosters growth, collaboration, and impactful contributions.

I am a detail-oriented International Law graduate with a strong academic background and hands-on experience in IT governance and finance. My journey has equipped me with proven skills in research, analysis, and project management, allowing me to thrive in diverse team settings. I am eager to leverage my knowledge and enthusiasm to contribute meaningfully and make an immediate impact.

In my current role as Head Client Service Executive at IT Governance Ltd, I oversee projects from inception to completion, ensuring client satisfaction through effective communication and detailed progress reporting. My previous experiences have honed my abilities in customer service, financial management, and team leadership, making me a trustworthy and highly driven individual with a robust desire to learn and grow in my career.

Experience

Work history, roles, and key accomplishments

Current

Head Client Service Executive

Current

IT Governance Ltd

Apr 2023 - Present (2 years 2 months)

Oversee all projects from inception to completion, providing clients with progress reports and managing multiple projects simultaneously. Responsible for maintaining project plans, budgets, and schedules while providing day-to-day business support using QuickBooks, Zendesk, and Salesforce.

Project Management Quickbooks Zendesk Salesforce Financial Reporting Budget Management Administration Team Leadership Communication

Client Service Executive

The CPD Certification Service

Oct 2022 - Jan 2023 (3 months)

Assisted the Client Services Director in providing customer services, improving client engagement and retention through effective communication and CRM systems.

Customer Service CRM Systems Client Engagement Communication Relationship Management Problem Solving Reporting

Head Customer Service Advisor

Webhelp

Nov 2021 - Sep 2022 (10 months)

Resolved customer inquiries efficiently while coaching and developing team members to achieve staff results and improve service delivery.

Customer Service Team Leadership Coaching Communication Performance Monitoring Time Management

Financial Case Handler

M&S Bank

Jan 2019 - Oct 2021 (2 years 9 months)

Handled financial complaints, updated CRM systems, and provided accurate advice while adhering to data protection and financial conduct guidelines.

Financial Analysis CRM Systems Data Protection Customer Support Regulatory Compliance Problem Solving

Charity Fundraiser

Home Fundraising

Sep 2017 - Nov 2018 (1 year 2 months)

Secured funding through outreach to businesses and individuals, organized fundraising activities, and maintained relationships with supporters to maximize donations.