SPSolène Pfund
@solnepfund
Dynamic client services manager with expertise in project delivery.
United KingdomWhat I'm looking for
I am a dedicated professional with experience across various industries, including technology, hospitality, and finance. My analytical thinking and leadership skills have been honed through managing client relationships and delivering successful campaigns. I pride myself on my attention to detail and my ability to manage projects from start to finish, ensuring exceptional customer service for diverse clients.
Currently, I serve as a Client Services Manager at OneFootball, where I oversee client relationships and ensure the successful delivery of end-to-end campaigns. My role involves collaborating with internal teams and managing French campaigns across different industries. Previously, I worked at Bloomberg, where I focused on desktop API usage and provided exceptional customer support in both French and English. My diverse background has equipped me with the skills necessary to thrive in fast-paced environments and deliver results that exceed expectations.
Experience
Work history, roles, and key accomplishments
Client Services Manager
OneFootball
May 2022 - Present (3 years 1 month)
Managed client relationships and ensured successful end-to-end campaign delivery. Acted as the primary point of contact for advertisers, specifically managing French campaigns across various industries while collaborating with internal teams.
Workflow Specialist
Bloomberg
Aug 2021 - Mar 2022 (7 months)
Focused on desktop API usage and content licensing frameworks, providing desktop data solutions for clients across Europe while working closely with sales to deliver optimal products.
Customer Support Representative
Bloomberg
Mar 2019 - Aug 2021 (2 years 5 months)
Provided exceptional customer service by managing client inquiries in French and English. Promoted to operational specialist, ensuring healthy coverage across all languages and leading the business continuity planning team.
Finance Intern
Shangri-La
Jun 2017 - Dec 2017 (6 months)
Worked within the purchasing and accounts payable departments, networking with suppliers and ensuring quality levels were maintained while providing support for outstanding accounts.
Food and Beverage Intern
Four Seasons
Jun 2016 - Nov 2016 (5 months)
Worked as a waitress at a two Michelin star restaurant, aiding in upselling and ensuring an excellent dining experience for guests while providing white glove service.
Education
Degrees, certifications, and relevant coursework
GEGlion Institute of Higher Education
Bachelor of Business Administration, Hospitality Management
2015 - 2019
Bachelor of Business Administration (Honours) in Hospitality Management with a specialization in International Hotel Development. Dissertation Topic: The Spending Games: The Modern Olympic Games and its Financial Sustainability.
Neuchatel Junior College
Ontarian High School Diploma
2014 - 2015
Completed the Ontarian High School Diploma and graduated as an Ontario Scholar.
Kells Academy
Quebec High School Diploma
2007 - 2014
Graduated with a Quebec High School Diploma and was on the Honour Roll.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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