Jordan O
@jordano
Self-driven project administrator with strong leadership and financial skills.
What I'm looking for
I am a self-driven Project Administrator with a proven ability to solve impactful solutions and provide insightful project information. My educational background includes a BA (Hons) in Accounting and Finance and an MSc in International Banking and Finance from De Montfort University, where I graduated with a 2:1. I am passionate about minimizing financial risk and contributing to strategic business plans, and I am currently seeking a challenging role to leverage my achievements in leadership, cost reduction, and relationship building.
In my current role at Children With Voices, I facilitate project scheduling using tools like Microsoft Project and Excel, collaborating with Croydon Council to fund and facilitate programs for young children. My previous experience as a Customer Service Manager at Ladbrokes allowed me to analyze market positions and implement a customer loyalty program that increased retention by 20%. I have also led cost analysis initiatives that resulted in a 15% reduction in operational expenses, showcasing my ability to drive efficiency and profitability.
Throughout my career, I have developed strong skills in risk assessment, project management, and customer service. I have successfully managed financial reviews and implemented cost-reduction opportunities while ensuring compliance with financial regulations. My commitment to excellence and continuous improvement drives me to seek opportunities where I can make a meaningful impact.
Experience
Work history, roles, and key accomplishments
Project Administrator
Children With Voices
Sep 2024 - Present (10 months)
Facilitated project scheduling using tools like Microsoft Project and Excel. Collaborated with Croydon Counsel to help fund and facilitate our Jumping Beans half-term program for young children. Created project plans to track, monitor and manage the work packages and to support operational activities.
Customer Service Manager
Ladbrokes
Sep 2023 - Present (1 year 10 months)
Analyzed Ladbrokes' market position, utilizing complex modeling techniques and contributing to Value at Risk (VAR) measurements. Supervised staff and kept abreast of changes in financial regulations and legislation, ensuring compliance. Implemented a customer loyalty program, increasing customer retention by 20% and boosting overall revenue.
Research Interviewer
Motif Market
Jun 2023 - Present (2 years 1 month)
Successfully persuaded customers to complete surveys related to assigned projects. Managed over 150 Savamta calls daily while dealing with different types of customer behaviors. Implemented a streamlined call handling process, reducing average call time by 10% and improving overall customer satisfaction.
Administrator
Weverton Transitions
Apr 2022 - Present (3 years 3 months)
Spearheaded risk assessment initiatives, swiftly resolving transition-related issues and optimizing daily operations. Collaborated with traders to calculate and mitigate risks associated with specific transactions, resulting in a 20% reduction in potential financial losses. Provided and interpreted financial information crucial to the transitions team's decision-making process.
Calls Agent
Serco (NHS)
Aug 2021 - Present (3 years 11 months)
Managed over 150-200 isolation calls daily, applying risk assessment techniques in providing accurate information. Conducted financial reviews, identifying and implementing cost-reduction opportunities without compromising service quality. Managed financial accounting, monitoring, and reporting systems to ensure accuracy and compliance.
Education
Degrees, certifications, and relevant coursework
De Montfort University
MSc International Banking and Finance, International Banking and Finance
Grade: 2:1
Completed a Master of Science in International Banking and Finance, achieving a 2:1 classification. Focused on advanced concepts in banking and financial markets.
De Montfort University
BA (Hons) Accounting and Finance, Accounting and Finance
Grade: 2:1
Studied Accounting and Finance, gaining a 2:1 classification. Developed skills in financial analysis and reporting.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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