Lizzie X
@lizziex
Senior client service professional improving operations, compliance, and client experience.
United KingdomWhat I'm looking for
I’m an adaptable client service and operations professional with experience coordinating operational processes, supporting stakeholders, and managing complex enquiries across UK and international environments. I’m especially strong in regulated settings where service quality, documentation, and compliance matter.
In my Senior Client Service Helpdesk Assistant role, I act as a first point of contact for complex cross-border client service enquiries, manage high-volume requests during critical filing periods, and identify recurring issues that drive process improvements. I also deliver training and maintain SharePoint-based support materials to improve consistency across service delivery.
I’ve also contributed to governance operations as a Secretariat Coordinator—ensuring accurate documentation, timely distribution of papers, and effective follow-up—while supporting process improvements in administrative and HR operations. Across my experience, I focus on cross-functional collaboration, clear communication, and measurable operational impact, including leveraging Power Platform solutions to strengthen client delivery and reduce risk.
Experience
Work history, roles, and key accomplishments
Senior Client Service Helpdesk Assistant
Bexleyheath Academy
Aug 2024 - Present (1 year 11 months)
Act as a first point of contact for complex cross-border client service enquiries, ensuring timely resolution of operational issues. Manage high-volume service requests, identify recurring service problems, and support training and compliance documentation coordination.
Coordinated governance operations across board and committee meetings, ensuring accurate documentation and follow-up on actions. Managed sensitive stakeholder communications, supported process improvements across administrative and HR operations, and coordinated internal events.
Team Assistant & Junior Researcher
HogarthDavies Lloyd
Mar 2022 - Aug 2022 (5 months)
Provided diary and travel coordination for directors and consultants across multiple time zones while optimizing scheduling. Conducted executive and financial market research to support candidate profiling and produced client deliverables including CVs, market analysis, and organizational charts.
Processed applications for emergency financial aid and ensured compliance with funder guidelines through detailed checks and verifications. Updated CRM records, managed client and partner agency correspondence, and handled high-volume phone and email enquiries.
Supported delivery of self-administered Covid-19 testing for service users, ensuring the test site was set up efficiently. Managed daily reporting, inventory of test kits and PPE, record keeping, safety compliance, and disposal of medical and biohazardous waste.
Education
Degrees, certifications, and relevant coursework
De Montfort University
Bachelor of Arts (Hons), International Relations
Grade: 2:1
Completed a BA (Hons) in International Relations at De Montfort University, graduating with a 2:1.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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