Stephen Nganga
@stephennganga
Motivated customer service professional with strong interpersonal skills.
KenyaWhat I'm looking for
I am a highly innovative and motivated individual with a strong work ethic and a commitment to excellence. My experience spans various roles, including customer service and security, where I have honed my interpersonal and communication skills. I thrive in team environments and am dedicated to adding value to the organizations I work with.
During my time as a customer care representative at the Ministry of Health in Qatar, I developed a keen understanding of client needs and how to address them effectively. My role as a bartender at Limelight Lounge further enhanced my ability to interact with diverse clientele, ensuring a positive experience for all. Currently, I am a Customer Service Attendant at OLA ENERGY, where I continue to leverage my skills to provide exceptional service.
Experience
Work history, roles, and key accomplishments
Part Time Driver
Lewaka General Merchants Limited
Jan 2016 - Present (9 years 6 months)
Mapped out efficient driving routes and provided transportation services to clients. Assisted with luggage and ensured vehicle cleanliness and maintenance.
Customer Service Attendant
Ola Energy Company
Jan 2022 - Dec 2024 (2 years 11 months)
Provided customer service and assistance to clients at the energy station. Handled inquiries and ensured a smooth customer experience.
Bartender
Limelight Lounge
Jan 2020 - Oct 2021 (1 year 9 months)
Managed bar operations, prepared and served beverages to customers. Ensured a positive customer experience and maintained cleanliness of the bar area.
Customer Care Representative
Ministry of Health Qatar
Jan 2017 - Dec 2019 (2 years 11 months)
Provided customer support and addressed inquiries for the Ministry of Health. Assisted clients with information and resolved issues efficiently.
Security Senior Guard
Hemaya Security Services Company
Jan 2015 - Dec 2016 (1 year 11 months)
Secured premises and personnel by patrolling property, monitoring surveillance equipment, and inspecting buildings. Prevented losses and damages by reporting irregularities and informing violators of policy and procedures.
Education
Degrees, certifications, and relevant coursework
Christian Industrial Training Centres
Basic Certificate, Fitting and Turning
Completed a Basic Certificate in Fitting and Turning. Gained foundational knowledge and practical skills in mechanical fitting and turning processes.
Uhuru Secondary School
Kenya Certificate of Secondary Education, General Studies
Obtained the Kenya Certificate of Secondary Education. Developed a strong academic foundation across various subjects.
Karinga Primary School
Kenya Certificate of Primary Education, General Studies
Achieved the Kenya Certificate of Primary Education. Built fundamental literacy and numeracy skills.
Availability
Location
KenyaAuthorized to work in
Job categories
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