RDReynzell Djonnes
@reynzelldjonnes
Self-motivated professional with expertise in customer service and hospitality.
KenyaWhat I'm looking for
I am a self-motivated and results-driven professional with a strong background in customer service and hospitality. My experience spans various roles, including bartender, social media publicist, and assistant machine operator, where I have consistently demonstrated my ability to adapt and thrive in dynamic environments. I take pride in my positive attitude and my capacity to influence customer decision-making through effective communication and service.
Throughout my career, I have successfully trained new staff, managed event logistics, and utilized my skills in sign language to facilitate communication in diverse settings. My educational background in hospitality and digital media design complements my practical experience, allowing me to bring creativity and innovation to my work. I am passionate about delivering exceptional service and contributing to team success.
Experience
Work history, roles, and key accomplishments
Bartender
Pine & Dine Bar and Restaurant
Jan 2022 - Present (3 years 4 months)
Trained new bar staff, maintained cleanliness of the bar area, processed payments, and served various beverages. Utilized upselling techniques to enhance customer orders and provided detailed menu knowledge to assist patrons.
Social Media Publicist
Talking Hands Resource Center
Apr 2022 - Present (3 years 1 month)
Created engaging stories and case studies to promote the organization's work. Assisted contestants at events and managed social media marketing efforts.
Assistant Machines Operator
Green Stem Products Ltd
Sep 2023 - Nov 2023 (2 months)
Conducted routine inspections and quality checks on manufacturing equipment. Maintained production records and assisted in communication as a sign language interpreter.
Events Staff
Safaricom Plc
Nov 2021 - Sep 2022 (10 months)
Represented the company at events, provided information to attendees, resolved complaints, and distributed branded merchandise.
Administrative Assistant
Run Beyond Half Marathon
Feb 2022 - Feb 2022 (0 months)
Registered athletes, sorted race materials, handled cash transactions, and ensured smooth operations during the marathon.
Administrative Assistant
Beyond Zero Campaign
Nov 2021 - Jan 2022 (2 months)
Managed race participant registrations, sorted and distributed race materials, and ensured smooth operations on race day.
Education
Degrees, certifications, and relevant coursework
Palazzolo Technical Training Institute
Certificate, Graphic and Digital Media Design
2023 -
Nairobi Institute of Technology
Certificate, Animation and Motion Graphic Design
2022 - 2023
ZUZetech University
Certificate, Networking
2022 - 2022
Studied Networking, Routing Switching and Wireless Essentials.
Nairobi Institute of Business Studies
Diploma, Hospitality Catering and Accommodation Management
2021 - 2023
Pursued a Diploma in Hospitality Catering and Accommodation Management.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
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