Idowu Imam
@idowuimam
Remote IT support specialist skilled in M365, Windows, Azure and networking with strong troubleshooting focus.
NigeriaWhat I'm looking for
I am a detail-oriented IT Support Specialist with over four years of hands-on Tier 1 and Tier 2 technical support experience across Windows, Office 365 and network environments.
I hold a B.Sc. in Electronic and Computer Engineering and relevant certifications including Microsoft AZ-900 and CNSS, and I apply cybersecurity fundamentals to maintain and secure IT systems.
My professional experience includes roles as Technical Support Engineer II at Teknowledge (Microsoft), IT Support Officer/ICT Teacher during NYSC, and IT Technician positions where I delivered remote assistance, incident resolution, documentation and end-user training.
I focus on user satisfaction, rapid incident resolution using ticketing systems, and clear communication while collaborating with SMEs and escalation managers to resolve complex issues.
Experience
Work history, roles, and key accomplishments
Remote IT Support Specialist
Teknowledge (Microsoft)
Sep 2024 - Present (1 year 3 months)
Provide advanced Tier 2 remote technical support for Microsoft services, resolving Office 365 and Windows issues and managing critical escalations while collaborating with SMEs and escalation managers.
IT Support Officer
Al Ameen Integrated College
Jan 2023 - Aug 2024 (1 year 7 months)
Provided IT support and end-user training while teaching ICT, troubleshooting hardware/software/network issues and enforcing IT policies during NYSC service.
IT Technician
Compton Green Express
Sep 2021 - Jan 2023 (1 year 4 months)
Delivered technical support to staff and customers, diagnosed hardware/software faults, maintained system updates and backups to minimise downtime.
Tech Support Personnel
Pacific Silverline Limited
Sep 2019 - Aug 2020 (11 months)
Provided first-line desktop and peripheral support, resolved OS and application issues, and performed routine maintenance to ensure workstation reliability.
Education
Degrees, certifications, and relevant coursework
LULagos State University
Bachelor of Science, Electronic and Computer Engineering
Grade: Second Class Honours
Completed a Bachelor of Science in Electronic and Computer Engineering with Second Class Honours.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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