CC
Open to opportunities

Corrina Crow

@corrinacroow

Results-driven professional with 8 years in customer service and logistics.

Zimbabwe

What I'm looking for

I am looking for a role that values communication, time management, and career growth as I emerge in the mental health industry.

I am a results-driven and adaptable professional with 8 years of experience in customer service, logistics, and warehouse operations. My journey has been marked by a commitment to operational efficiency and team management, where I have continually advanced my skills through hands-on experience and a self-taught approach to inventory control, training, and leadership.

Currently, I work in the customer service department at Bakell, where I manage chat support across multiple Shopify storefronts and third-party channels. I take pride in developing customer sentiment and returns tracking sheets to support retention and reporting. Additionally, I have created a knowledge base with Standard Operating Procedures (SOPs) to streamline operations, which has significantly improved our team's efficiency.

My previous roles have equipped me with the skills to supervise teams effectively, enhance order fulfillment speed, and resolve customer complaints efficiently. I am seeking a role that values strong communication, effective time management, and a commitment to growth and career development.

Experience

Work history, roles, and key accomplishments

BA
Current

Customer Service Department

Bakell

Jan 2023 - Present (2 years 5 months)

Managed chat support across multiple Shopify storefronts, third-party channels, and inbound calls. Developed customer sentiment and returns tracking sheets to support retention and reporting. Trained new B2B sales team members on service etiquette and company standards.

AM

Warehouse Associate

Amazon

Mar 2017 - Oct 2020 (3 years 7 months)

Supervised up to four team members per shift, improving workflow. Reorganized stockrooms to enhance order fulfillment speed. Onboarded and trained new hires; handled returns, damaged goods, and refunds.

LL

Store Supervisor

Lakeshore Learning

Dec 2015 - Mar 2017 (1 year 3 months)

Directed staff in daily operations, resolving customer complaints efficiently. Managed freight receiving, stockroom replenishments, and sales tracking. Oversaw store opening, closing, and cash handling procedures.

C8

Shift Lead

Crazy 8

Jan 2014 - Dec 2015 (1 year 11 months)

Delivered high-quality customer service, achieving top scores in satisfaction. Led shift tasks, menu guidance, and service during peak hours.

Education

Degrees, certifications, and relevant coursework

RS

Redlands High School

High School Diploma, High School

0
Crafton Hills College logoCC

Crafton Hills College

Associates, Psychology

Tech stack

Software and tools used professionally

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Corrina Crow - Customer Service Department - Bakell | Himalayas