I am looking for a role that values communication, time management, and career growth as I emerge in the mental health industry.
Corrina Crow
@corrinacroow
Results-driven professional with 8 years in customer service and logistics.
What I'm looking for
I am a results-driven and adaptable professional with 8 years of experience in customer service, logistics, and warehouse operations. My journey has been marked by a commitment to operational efficiency and team management, where I have continually advanced my skills through hands-on experience and a self-taught approach to inventory control, training, and leadership.
Currently, I work in the customer service department at Bakell, where I manage chat support across multiple Shopify storefronts and third-party channels. I take pride in developing customer sentiment and returns tracking sheets to support retention and reporting. Additionally, I have created a knowledge base with Standard Operating Procedures (SOPs) to streamline operations, which has significantly improved our team's efficiency.
My previous roles have equipped me with the skills to supervise teams effectively, enhance order fulfillment speed, and resolve customer complaints efficiently. I am seeking a role that values strong communication, effective time management, and a commitment to growth and career development.
Experience
Work history, roles, and key accomplishments
Customer Service Department
Bakell
Jan 2023 - Present (2 years 5 months)
Managed chat support across multiple Shopify storefronts, third-party channels, and inbound calls. Developed customer sentiment and returns tracking sheets to support retention and reporting. Trained new B2B sales team members on service etiquette and company standards.
Peer Support Specialist
Lutheran Social Services
May 2025 - Aug 2025 (3 months)
All coursework for this certification has been completed and I am awaiting my internship
Warehouse Associate
Amazon
Mar 2017 - Oct 2020 (3 years 7 months)
Supervised up to four team members per shift, improving workflow. Reorganized stockrooms to enhance order fulfillment speed. Onboarded and trained new hires; handled returns, damaged goods, and refunds.
Store Supervisor
Lakeshore Learning
Dec 2015 - Mar 2017 (1 year 3 months)
Directed staff in daily operations, resolving customer complaints efficiently. Managed freight receiving, stockroom replenishments, and sales tracking. Oversaw store opening, closing, and cash handling procedures.
Shift Lead
Crazy 8
Jan 2014 - Dec 2015 (1 year 11 months)
Delivered high-quality customer service, achieving top scores in satisfaction. Led shift tasks, menu guidance, and service during peak hours.
Education
Degrees, certifications, and relevant coursework
Redlands High School
High School Diploma, High School
Crafton Hills College
Associates, Psychology
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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