Open to opportunities

Corrina Crow

@corrinacroow

Message

Results-driven professional with 8 years in customer service and logistics.

Zimbabwe

Message

What I'm looking for

I am looking for a role that values communication, time management, and career growth as I emerge in the mental health industry.

I am a results-driven and adaptable professional with 8 years of experience in customer service, logistics, and warehouse operations. My journey has been marked by a commitment to operational efficiency and team management, where I have continually advanced my skills through hands-on experience and a self-taught approach to inventory control, training, and leadership.

Currently, I work in the customer service department at Bakell, where I manage chat support across multiple Shopify storefronts and third-party channels. I take pride in developing customer sentiment and returns tracking sheets to support retention and reporting. Additionally, I have created a knowledge base with Standard Operating Procedures (SOPs) to streamline operations, which has significantly improved our team's efficiency.

My previous roles have equipped me with the skills to supervise teams effectively, enhance order fulfillment speed, and resolve customer complaints efficiently. I am seeking a role that values strong communication, effective time management, and a commitment to growth and career development.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Department

Current

Bakell

Jan 2023 - Present (2 years 5 months)

Managed chat support across multiple Shopify storefronts, third-party channels, and inbound calls. Developed customer sentiment and returns tracking sheets to support retention and reporting. Trained new B2B sales team members on service etiquette and company standards.

Shopify Customer Service B2B Sales Training

Peer Support Specialist

Lutheran Social Services

May 2025 - Aug 2025 (3 months)

All coursework for this certification has been completed and I am awaiting my internship

Communication Skills Communication HIPAA Regulations Peer To Peer Programs

Warehouse Associate

Amazon

Mar 2017 - Oct 2020 (3 years 7 months)

Supervised up to four team members per shift, improving workﬂow. Reorganized stockrooms to enhance order fulﬁllment speed. Onboarded and trained new hires; handled returns, damaged goods, and refunds.

Inventory Management Training

Store Supervisor

Lakeshore Learning

Dec 2015 - Mar 2017 (1 year 3 months)

Directed staﬀ in daily operations, resolving customer complaints eﬃciently. Managed freight receiving, stockroom replenishments, and sales tracking. Oversaw store opening, closing, and cash handling procedures.

Complaint Handling stock replenishment