Stephany Vega

I’m a detail-oriented, bilingual (Spanish/English) healthcare professional with 3+ years of experience in patient accounts, medical billing, insurance processing, and customer service. I’m known for staying accurate under pressure and resolving claim issues efficiently in high-volume workflows.

At Atrium Health, I’ve completed claims processing and document billing activities in compliance with CMS regulations. I review insurance credit balances, identify discrepancies, contact payers for claim status updates, and ensure timely resolution to keep patient billing moving forward.

I also handle the patient-facing side of billing—managing 50–60 inbound billing calls daily, helping patients with payments, EOB education, payment plans, and financial assistance. I update insurance and Workers’ Compensation information to support accurate claim filing and reduce preventable delays.

Before that, I worked as a patient accounts coordinator on the credit processing team, approving verified overpayment refunds and verifying balances. I’ve also supported authorization workflows by processing referrals, transmitting documentation, and coordinating prior authorization requirements with Financial Clearance.