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Charmaine Weatherspoon

@charmaineweatherspoo

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Patient Care Representative specializing in billing, collections, and revenue recovery.

United States

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What I'm looking for

I seek a patient-focused role in healthcare revenue cycle where I can apply billing, collections, and denial-management skills to improve cash flow and compliance.

I am a Patient Care Representative with over 11 years of hands-on experience in healthcare billing, collections, and revenue-cycle improvement within hospital and clinical settings.

I have managed patient accounts, resolved billing discrepancies, negotiated third-party agreements, and appealed refund denials to optimize collections and cash flow.

My technical experience includes posting payments, insurance verification, ICD-10 coding familiarity, and effective use of SharePoint and healthcare systems for documentation and workflow management.

I bring a patient-centered approach to financial processes, strong attention to compliance and documentation, and a collaborative mindset focused on improving revenue performance and reducing denials.

Experience

Work history, roles, and key accomplishments

Patient Care Representative

Comdata Group

Jan 2021 - Aug 2025 (4 years 7 months)

Managed outstanding patient and insurance balances, negotiated third-party agreements, and appealed refund denials to optimize revenue collection and reduce denials. Posted payments and handled insurance requests to improve revenue-cycle performance.

Revenue Cycle Management Collections Insurance Verification Payment Posting Denial Management SharePoint Customer Service

Patient Account Specialist

CHS

Apr 2018 - Mar 2020 (1 year 11 months)

Processed and posted insurance, patient, and third-party payments, applied adjustments for denials and contractual agreements, and resolved payment discrepancies to maintain accurate financial records. Improved account accuracy through detailed investigations.

Payment Posting Insurance Adjusting Account Reconciliation Billing Software Revenue Integrity Patient Accounts Attention To Detail

Document Clerk

Brookdale Senior Living

Jan 2016 - Dec 2016 (11 months)

Managed document categorization, digitization, and data entry to enhance document retrieval and ensure compliance with company policies and legal requirements. Improved efficiency in records management via electronic systems.

Document Management Data Entry & Compliance File Organization SharePoint Process Improvement Attention To Detail

ICD Coder / Patient Enrollment

Corizon Health

Oct 2014 - Jan 2016 (1 year 3 months)

Utilized ICD-10-CM and ICD-10-PCS coding systems to accurately classify diagnoses and procedures, supporting precise billing and patient enrollment. Interpreted clinical information and applied codes using coding software and EHRs.

ICD 10 CM ICD 10 PCS Medical Coding Patient Enrollment EHR Coding Clinical Documentation Analytical Skills

Collections Officer

Affiliated Creditors

Feb 2011 - Jan 2014 (2 years 11 months)

Handled collections and customer service activities, documented patient case notes for audits, and analyzed payer-related issues impacting verification and authorization processes to inform improvements. Maintained accurate records for compliance.

Collections Customer Service Case Documentation Payer Authorization & Compliance Communication Accounts Receivable