Open to opportunities

Justin Townsel

@justintownsel

Message

Patient accounts specialist and team lead focused on claims resolution, process improvement, and staff development.

United States

Message

What I'm looking for

I seek a role where I can lead revenue cycle improvements, resolve complex claims, mentor teams, and apply analytics to improve workflows and financial outcomes.

I am a patient accounts specialist and team lead with extensive experience managing complex claims, denials, and payer escalations across hospitals and clinics. I lead root-cause analyses, create actionable reporting, and drive workflow and system improvements to protect revenue and ensure compliance.

I coach and train staff, serve as an Epic super user, and collaborate with leadership on special projects to streamline processes and reduce errors. My background includes scheduling, authorization management, and analytic reporting that supports operational decision-making.

Experience

Work history, roles, and key accomplishments

Current

Patient Accounts Specialist

Current

Atrium Health Floyd

May 2025 - Present (5 months)

Managed complex patient accounts and high-dollar claims, resolving escalated payer and account issues and conducting root cause analyses on denials to improve reimbursement and compliance.

Denial Management Root Cause Analysis Epic Process Improvement Staff Training Reporting

Central Scheduling Representative

Asante

Dec 2022 - Nov 2024 (1 year 11 months)

Resolved escalated scheduling, insurance, and authorization issues while analyzing denial trends and validating automated workflows to support operational improvements.

Scheduling Authorization Denial Analysis Validation Training

Insurance Verifier

Children’s Healthcare of Atlanta

Nov 2017 - Nov 2022 (5 years)

Managed Medicaid authorizations, denials, and appeals for pediatric specialty clinics and served as an Epic super user to optimize workflows and protect revenue.

Appeals Epic Workflow Optimization Training Reporting