Mackenzy Vaughan

Manages a team of 6, oversees weekly inventory and financial reconciliation, trains staff, and resolves escalated customer complaints while driving upsell-focused service.

Created and organized evaluation datasets, reviewed completed data for accuracy, and identified issues in AI model outputs for rework to improve model performance.

Operated Cerner Soarian to scrub claims, posted insurance payments and reconciled batches daily, exceeded a 300-lines-per-day metric and prepared reconciliation spreadsheets for management.

Posted patient and insurance payments, reconciled daily batches and monthly reports, verified benefits and collected patient payments, initiated refunds/credits, and escalated accounts to collections when necessary.

Managed billing and collections for hospital-grade durable medical equipment, trained staff on PT AR systems, led projects to improve processes and doubled revenue in accounts payable improvements year-over-year.

Provided direct patient support in ICU/Telemetry, documented care in electronic charts, coordinated scheduling and communications across departments, and supported nurses with clinical and administrative tasks.

Bachelor of Science in Health Sciences and Healthcare Administration with a minor in Spanish, completed in May 2017.