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Jordan Thompson

@jordanthompson

Lead Patient Accounts Specialist at Alliance Orthopedics, auditing claims and co-authoring a training manual.

At Alliance Orthopedics, I lead patient accounts operations and monthly audits, resolve escalated billing and insurance concerns, and train new hires. I also co-authored a patient accounts training manual to standardize workflow guidance.

Previously, at Southeastern Spine Institute, I managed account payments from posting through collection and processed insurance remittances. At Southern Orthopedics & Sports Medicine, I coordinated patient access operations, authorizations, and provider schedules.

Experience

Work history, roles, and key accomplishments

Current

Lead Patient Accounts Specialist

Current

Alliance Orthopedics

Jul 2024 - Present (2 years 4 months)

Led patient accounts operations and monthly audits, managed high-volume patient calls, resolved escalated issues, and trained new hires. Co-authored training manual and ensured compliance with billing practices.

Patient Accounts Audit Insurance Verification HIPAA compliance Medical Terminology Training Onboarding Microsoft Office Process Improvement Analytical Thinking

Reimbursement Specialist

Southeastern Spine Institute

Oct 2023 - May 2024 (7 months)

Prepared and submitted insurance claims, managed account payments, processed remittances, and resolved patient billing complaints. Ensured accuracy and compliance in claims data.

Insurance Claims Reimbursement Medical Billing EOB Quality Control Conflict Management Ethical Leadership

Practice Coordinator

Southern Orthopedics & Sports Medicine

Jul 2021 - Oct 2023 (2 years 3 months)

Managed patient registration and authorization workflows for a 12-provider practice, processed self-pay claims, and directed daily patient access operations. Oversaw training and development of front desk staff.

Patient Registration Medical Billing Insurance Authorization Scheduling Training Customer Service Microsoft Office