Stephanie Siller

Assisted members, pharmacies, and providers with medication coverage, benefits, and insurance policies. Investigated and resolved claim rejections, communicating complex benefit information clearly to ensure member understanding.

Managed inbound and outbound customer calls, assisting with scheduling, payments, and estimates. Prepared and distributed official documents, including invoices and reports, ensuring accuracy and timely delivery.

Handled high volume inbound calls from members regarding benefits, eligibility, and coverage details. Explained plan features including copays, deductibles, and network providers in a clear, compassionate manner.

Assisted lead welders in various welding tasks, including setup, positioning, and alignment of workpieces. Operated and maintained hand tools and equipment such as grinders, clamps, and measuring devices, ensuring proper function and safety.

Conducted outbound calls to members to remind them of their eligibility for Annual Wellness Visits and encourage preventive care engagement. Educated clients about their health plan options and scheduled AWVs with providers.

Assisted customers regarding financial inquiries, account issues, and transaction details through various communication channels. Resolved complex customer complaints by analyzing account data and coordinating with internal departments.

Demonstrated excellent communication and interpersonal skills while interacting with patients, families, and healthcare professionals. Assisted with mobility and transfers, ensuring patient safety and maintaining a clean environment.

Operated cash register, processed transactions, and handled cash and credit card payments accurately. Prepared pizzas, managed inventory, and followed health and safety guidelines.

Currently pursuing a Bachelor’s in Computer and Information Technology to transition into the tech industry. Recognized for excellent communication, problem-solving, and organization skills.

Graduated with a High School Diploma, completing advanced courses. Developed a strong foundation in various subjects.