Stephanie Serrano

I am a strategic and solution-oriented Executive Assistant with over 8 years of experience supporting C-level leaders and high-impact teams across various sectors, including startups, nonprofits, and public organizations. My expertise lies in streamlining operations, managing confidential correspondence, and ensuring that executives remain aligned with their top priorities. I am known for my ability to balance precision with adaptability, building trust quickly, and driving clarity in fast-moving, cross-functional environments.

In my most recent role as Executive Assistant and Operations Manager at ZUMA International Education, I successfully managed calendars across three global time zones, reducing scheduling conflicts by 50%. I redesigned internal systems for onboarding and reporting, which streamlined documentation and reduced administrative overhead by 30%. My proactive approach to communication and logistics has led to a 98% on-time success rate for travel coordination, and I developed an automated data merge system that saved over 10 hours per month in manual reporting.

Throughout my career, I have demonstrated a commitment to enhancing team collaboration and operational efficiency. My experience as an ENL Program Coordinator at the NYC Department of Education allowed me to build performance tracking systems that ensured 100% audit-readiness while increasing transparency. I thrive in environments where I can leverage my skills in strategic prioritization, relationship building, and anticipatory thinking to support executive leaders and drive organizational success.