Open to opportunities

Stephanie Okoro

@stephanieokoro

Customer service and operations leader turning high-volume support into sales and loyalty through proactive, data-driven processes.

Nigeria

Message

What I'm looking for

I’m looking for a customer-focused, proactive team where I can lead service operations, automate workflows in CRMs/Shopify, improve turnaround times, and use performance metrics to grow satisfaction and revenue—ideally with remote flexibility.

I’m a customer advocate and Customer Service and Operations Manager with 7 years of experience handling high-volume inquiries, troubleshooting one-on-one, and improving service before customers even have to ask. I stay proactive, aiming to turn tough interactions into positive outcomes through clear communication and fast conflict resolution.

In my current role as Customer Service and Operations Manager, I optimize order workflows in Zendesk and internal ERP systems, run proactive risk assessments, and manage end-to-end operations remotely while reporting directly to the CEO. I also manage Shopify, building workflows/automations for seamless customer interactions and feedback mechanisms.

I’ve consistently driven growth through customer-facing and operational initiatives—leading email marketing with Shopify Email and Mailchimp, using Canva for digital campaigns, and improving team productivity with tools like Click Up and Zendesk. I supervise customer service and social media staff, track performance metrics, and improve satisfaction by tightening communication and process tracking.

Earlier roles combined sales, customer support, and outreach: cold calling and complaint resolution at SOTERIA EYE CLINIC LTD, managing customer and social media sales at THE TRIPLETS STUDIO, and handling calls/chats/DMs while scaling social presence from zero to 3,000+ followers at DEMODAHAIR AND BEAUTY CO. Across my background, I bring strong CRM/Shopify capability, process improvement, and an analytics mindset to support both customer experience and revenue.

Experience

Work history, roles, and key accomplishments

Current

Customer Service and Operations Manager

Current

Anneelise Beauty Co.

Nov 2024 - Present (1 year 9 months)

Optimized high-volume order workflows and managed remote business operations while reporting to the CEO. Improved customer support processes and grew monthly revenue from $500 to $8,000 using Shopify automations and email marketing.

Zendesk ERP Shopify Automation Shopify Email Mailchimp Email Marketing Canva ClickUp Customer Service Order Management Risk Assessment Social Media Support Performance Metrics Content Management Logistics Payroll Staff Coordination Workflow Management

Customer Support and Sales Agent

Belle Muse Agency

Mar 2025 - Aug 2025 (5 months)

Handled high-volume chat support and managed end-to-end client interactions from lead qualification to conversion. Achieved $7,000 sales in the second month and improved response time to under two minutes.

Customer Support Sales Lead Qualification Needs Assessment Conversion Follow Through Conflict Resolution Slack Performance Metrics Escalation Management

Customer and Sales Development Support

Soteria Eye Clinic Ltd

Mar 2024 - Sep 2024 (6 months)

Cold-called to drive patient acquisition and resolved complaints in-office and online with escalation to management. Drove walk-ins and improved conversion to paying customers through coordinated marketing initiatives.

Cold Calling Complaint Resolution Escalation Management Customer Acquisition Needs Handling Co Marketing Lead Generation

Customer and Social Media Sales Manager

The Triplets Studio

Nov 2021 - Dec 2023 (2 years 1 month)

Led customer and sales growth for a startup fashion brand, increasing monthly sales revenue by 585.3% on average. Managed partnerships, logistics collaborations, social media growth, customer service processes, budgets, and weekly revenue-driving initiatives.

Sales Management Strategic Partnerships Influencer Marketing Social Media Growth Content Management Order Management Customer Service Policy Development Budget Management Supply Chain Coordination Procurement

Customer Service and Online Sales Support

Demodahair and Beauty Co.

Jun 2017 - Sep 2021 (4 years 3 months)

Handled customer inquiries across calls, chats, and DMs while building organic social media growth from zero to 3,000+ followers. Reduced operational costs through vendor contract negotiations and improved returns, customer satisfaction, and revenue through quality control and promotional campaigns.

Customer Service Social Listening Organic Growth Social Media Negotiation Vendor Management Quality Control Returns Reduction Logistics Shipment Tracking SLA Management Campaigns Customer Engagement Order Delivery Support

Education

Degrees, certifications, and relevant coursework

Obafemi Awolowo University

Bachelor of Science, Biochemistry and Molecular Biology

2011 - 2016

Activities and societies: First Female President of NSBS (2015); led a major project renovating the seminar room.

Earned a Bachelor of Science in Biochemistry and Molecular Biology from Obafemi Awolowo University, Ile-Ife (2011–2016). Served as First Female President of the Nigerian Society of Biochemistry Students and led a major seminar room renovation project in 2015.