At Shaaré, I lead customer support operations for an on-demand home services platform. I helped scale support processes as bookings grew from 650 to 2,500+ within 11 months.
I redesigned ticket prioritization and support workflows, reducing average response time by 20%. Structured escalation management and proactive communication helped maintain 89%+ five-star customer satisfaction.
At Broadwing Attorneys, I managed client operations and administrative workflows for a remote legal practice. I coordinated scheduling and case communications and improved processes for more consistent service delivery.
At Rain International, I supervised a 20-member customer support team and helped reduce escalations by 65% through corrective workflows. Earlier, at Digifigs, I handled customer engagement across digital channels and increased engagement by 80% through proactive communication and follow-ups.
